Warranty Claims Analyst
PACCAR · Kirkland · $70,500–$105,800 (stated in the posting)
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company
Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.
Job Functions / Responsibilities
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Review and process warranty claims
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Review claim information provided by dealers; work independently with Supplier Recovery, Engineering, or Quality to process claims per established guidelines
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Provide best-in-class support to Kenworth Dealers and Fleet Customers on a regular basis
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Serve as a subject matter expert for assigned Business Unit responsibilities
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Work closely with external/internal stakeholders to understand business challenges and opportunities for improvement. Manage accurate invoicing and reconciliation of all Supplier Recovery related warranty costs
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Travel to Fleet/Dealer/Production locations as needed (<5% travel required)
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Perform additional technical and administrative duties as assigned
Qualifications & Skills
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Bachelor's degree is preferred; Equivalent years of relevant experience can be substituted with a degree
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2 – 3+ years of experience required
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The ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to help support claim management and goals is a plus
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Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Access
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Must have a good recall of detail and a mechanical aptitude
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Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
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Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
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The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed
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Previous Automotive or Truck Dealership Service Advisor or Service Manager experience is a plus
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Ability to remain organized, meet deadlines, and deal with areas of ambiguity
Why work for PACCAR/Kenworth?
- Global Fortune 500 Company with a wide array of growth and development opportunities
- Work alongside experienced goal-oriented colleagues recognized as experts in their fields
- Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services include wellness plans, estate planning, financial counseling and more
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Claims Analyst is $70,500 - $105,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.