Senior Specialist - Office Operations (technical)

Boston Consulting Group · Mumbai

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To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Senior Specialist - Technical, Facilities & Workplace Operations will ensure the safe, reliable, efficient and technology-enabled operation of office facilities and associated infrastructure. The role combines hands-on technical ownership with strong governance across critical equipment, maintenance, safety, access control, civil works, vendors, budgets, analytics and sustainability. The individual should be comfortable using AI-enabled tools, automation, dashboards and digital facilities-management platforms to improve reliability, productivity, cost control and decision-making.

Technical Facilities, Critical Infrastructure & Assets

Own reliable operation and upkeep of Mechanical, Electrical, Plumbing and Civil infrastructure, including HVAC, electrical distribution, UPS/LT panels, fire systems, water systems, BMS and other critical equipment.
Develop and monitor preventive, predictive and condition-based maintenance; review equipment health, breakdown trends, logs and checklists to identify risks and prevent failures.
Coordinate shutdowns, testing, repairs and upgrades with OEMs, vendors, building management and internal stakeholders; maintain critical spares and contingency arrangements.
Conduct technical audits and asset-condition reviews; maintain an accurate asset register covering specifications, lifecycle, AMC/warranty, maintenance history and replacement plans.

Projects, Civil Works & Infrastructure

Plan and supervise civil works, repairs, refurbishments, fit-outs and infrastructure improvements; prepare scopes, specifications, BOQs and cost estimates.
Review vendor proposals from technical and commercial perspectives and monitor project timelines, quality, safety, budgets, compliance and handover.
Identify modernization opportunities that improve reliability, energy efficiency, employee experience and long-term asset performance.

Safety, Fire, Compliance & Business Continuity

Ensure compliance with applicable fire, life-safety, electrical, environmental and statutory requirements; maintain licenses, records, certificates and testing documentation.
Conduct safety inspections, ensure closure of observations, coordinate drills and emergency preparedness, and maintain readiness of firefighting and life-safety systems.
Support incident investigation and root-cause analysis; track corrective/preventive actions and maintain contingency plans for power, HVAC, flooding and other critical failures.

Budgeting, Spend & Financial Governance

Prepare and maintain annual OPEX and CAPEX budgets; develop forecasts and track committed spend, actuals, accruals and forecast-to-complete.
Analyse variances, savings opportunities and expected overruns; maintain financial dashboards covering budgets, vendors, utilities, projects and key operating costs.
Track PRs, POs, invoices and vendor payments, ensure correct cost-centre allocation and maintain complete supporting documentation.

Technology, AI, Data & Dashboards

Be hands-on with contemporary technology and Generative AI, applying it to maintenance analysis, reporting, documentation, vendor/spend analysis, process automation and operational decision-making.
Use and help improve digital facilities tools such as BMS, IoT monitoring, workflow systems and ticketing platforms; work with IT/Information Security on appropriate governance.
Develop and maintain operational dashboards/MIS using Excel, Power BI or equivalent tools; track uptime, PPM compliance, breakdowns, ticket ageing, safety, utilities, spend, vendor SLAs, projects and access-control compliance.
Analyse trends and turn operational data into actionable insights, moving the function toward predictive and data-led management.

Access Control, Vendors, Sustainability & Stakeholders

Oversee physical access-control operations and access cards; maintain audit-ready records and conduct periodic reconciliations/reviews with Security, HR, IT and relevant teams, including timely removal of dormant or expired access.
Manage OEMs, AMCs, contractors and facilities partners; define and monitor SLAs/KPIs, validate service delivery and billing, and support technical evaluations, renewals and corrective actions.
Monitor energy, water, indoor air quality and other environmental indicators; use BMS/sensors/analytics to identify abnormal consumption and efficiency opportunities, and support sustainability initiatives.
Partner with building management, landlords and internal teams to provide a safe, reliable and high-quality workplace; communicate proactively on outages, maintenance, projects, risks and service interruptions.

What You'll Bring

Bachelor's / Master's degree in Electrical Engineering, Mechanical Engineering or a related technical discipline, with 6+ years of relevant experience in Technical Facilities Management, Engineering Services, Workplace Operations or Integrated Facilities Management.
Strong hands-on understanding of MEP systems, critical equipment, preventive maintenance, asset lifecycle management, civil/fit-out works and statutory safety requirements.
Experience managing technical vendors, OEMs and contractors, including SLA/KPI management, technical evaluation and commercial awareness.
Demonstrated experience in budget preparation, financial tracking, PO/invoice management, cost control and CAPEX replacement planning.
Strong working knowledge of Excel and dashboards; hands-on experience using Generative AI / AI productivity tools, with the ability to demonstrate practical workplace applications. Power BI or equivalent analytics experience is preferred.
Ability to understand technical drawings, specifications, manuals, BOQs and vendor proposals; strong problem-solving and root-cause-analysis capability.
Experience with access-control systems, access governance/reconciliation and audit-ready record keeping is preferred.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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