Business Operations Analyst
Altera · George Town
Job Details:
Job Description:
The Business Operations Analyst plays a key role in enabling Altera’s commercial engine through pricing governance, channel operations, quoting support, business analytics, and systems enablement. This role partners closely with Business Management, Sales Operations, Finance, IT, Product Marketing and Distribution Partners to ensure accurate pricing execution, compliant business processes, and efficient operations that support revenue growth and customer success.
The analyst validates commercial transactions against pricing strategies, agreements and financial controls, while also driving process improvements, reporting automation, system enhancements, and data-driven decision making.
Key Responsibilities
1. Pricing & Commercial Operations
- Manage and process Distributor Price Authorizations (DPA), Phantom Inventory programs, transfer pricing and other commercial pricing programs.
- Review and verify pricing and quoting requests against customer/distributor agreements, pricing policies, margin plans and business strategies.
- Approve pricing within delegated authority and support annual contract renewals, price changes, product transitions and end-of-life activities.
- Ensure pricing and commercial data is accurately maintained in enterprise systems to enable smooth order processing and revenue recognition.
2. Business Support & Stakeholder Management
- Serve as a primary point of contact for pricing, quoting and operational inquiries.
- Partner with Business Managers, Sales, Customer Operations, Finance, Channel and Distribution Partners to resolve issues in a timely manner.
- Provide guidance and training on pricing processes, operational procedures and business tools.
- Support escalations and drive timely resolution of business-critical issues while maintaining strong cross-functional relationships.
3. Compliance, Governance & Master Data
- Ensure adherence to company policies, financial controls, audit requirements and governance standards.
- Maintain documentation, process traceability and perform periodic audits and data validation.
- Support internal and external audits and help identify and mitigate operational and compliance risks.
- Support customer, pricing, distributor and commercial master data management; maintain data quality, accuracy and integrity across systems.
4. Business Analytics & Reporting
- Develop, maintain and automate operational reports, dashboards and KPIs.
- Analyse pricing trends and revenue-impacting activities and operational performance.
- Perform root cause analysis and provide recommendations to improve business and margin outcomes.
- Support executive reviews, forecasting and management reporting with clear, actionable insights.
5. Systems, Tools & Automation
- Act as a business representative for key operational systems and tools (e.g., Salesforce, Model N, Oracle, Power BI, Data Brick).
- Define business requirements, support UAT and validate system enhancements with IT and system owners.
- Drive automation and digital transformation initiatives to improve efficiency, scalability and data accuracy.
- Troubleshoot system and process issues and coordinate resolution with relevant stakeholders.
6. Projects & Cross-Functional Initiatives
- Lead or contribute to cross-functional projects related to pricing programs, business process changes, system implementations, integrations and strategic initiatives.
- Coordinate stakeholders, timelines, risks and deliverables; support change management and user adoption activities.
Desired Competencies
- Strong analytical, critical-thinking and problem-solving skills.
- Excellent stakeholder management and influencing abilities.
- Strong business acumen and commercial mindset (pricing/channel/distribution exposure a plus).
- Process improvement and automation mindset with high attention to detail.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Effective communication and presentation skills.
- Ability to work independently and collaboratively across regions and functions.
Qualifications:
- Bachelor’s degree in Business, Finance, Economics, Marketing, Supply Chain, Engineering, Information Systems or related field.
- 6+ years of experience in Business Operations, Sales Operations, Pricing, Commercial Operations, Customer Operations, Finance or related fields.
- Advanced proficiency in Microsoft Excel and Microsoft 365.
- Experience with business systems such as Salesforce, Oracle, Model N or equivalent CRM/ERP platforms.
- Experience with reporting/data visualization tools such as Power BI or Data brick.
- Strong analytical and data management skills with high accuracy and attention to detail.
- Proven ability to work effectively in a global, cross-functional environment.
- Semiconductor or technology industry experience is preferred but not required.