Customer Engagement Specialist

SAIC · Remote Work

Science Applications International Corporation (SAIC) is seeking a highly motivated Customer Engagement Specialist to join our Outreach team supporting the Texas Department of Information Resources (DIR) Managed Security Services (MSS) program. This position reports to the Outreach Director and is responsible for proactively engaging with existing and prospective government customers to increase awareness, understanding, and adoption of cybersecurity services available through the MSS program.

The ideal candidate will possess strong interpersonal and communication skills, experience in customer engagement and relationship management, and the ability to effectively communicate the value of IT and cybersecurity services. Customer engagement will be conducted primarily through virtual meetings, webinars, email, and phone communications, with occasional in-person customer visits and participation in conferences and outreach events as required.

Essential duties of this position include:

Proactively engage with existing and prospective MSS customers, to build relationships, understand customer needs, and promote awareness and adoption of available cybersecurity services.
Conduct customer outreach and engagement activities through virtual meetings, phone calls, email communications, and in-person visits as needed.
Educate customers on the MSS portfolio, available services, and their benefits, helping customers identify cybersecurity solutions aligned with their organizational needs.
Identify customer interests, service opportunities, and potential areas for increased MSS adoption; coordinate follow-up activities with the Outreach Director and appropriate MSS program teams.
Maintain ongoing relationships with customers through periodic engagement, follow-ups, and service awareness activities to support customer satisfaction and continued utilization of MSS services.
Represent the MSS program at industry conferences, government events, outreach sessions, and informational booths as required, providing information and answering questions about available services.
Support the planning and execution of outreach campaigns, webinars, customer information sessions, and other engagement initiatives in coordination with the Outreach Director and Outreach Coordinator.
Collaborate with MSS technical and service delivery teams to facilitate customer discussions, address service-related inquiries, and connect customers with appropriate subject matter experts.
Track and document customer engagement activities, outreach efforts, opportunities, and follow-up actions using established customer relationship management and reporting tools.
Gather customer feedback, identify common service needs and barriers to adoption, and provide recommendations to improve outreach effectiveness and customer experience.
Collaborate with the Outreach Coordinator to ensure appropriate marketing materials, service descriptions, presentations, and other collateral are available to support customer engagement activities.
Support the Outreach Director in monitoring and reporting customer engagement activities, outreach accomplishments, and contributions to MSS service adoption and growth.
Ensure outreach activities and customer communications align with DIR-approved outreach plans, program requirements, and established communication guidelines.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

More jobs at SAIC