Site Support Help Desk

SAIC · Little Rock

SAIC is seeking a Site Support II to provide support for Cyber Operations Courses in Little Rock, Arkansas.

Our team is looking for a Site Support II interested in supporting infrastructure for defensive cyber operations (DCO) courses. Consider joining our amazing team at Little Rock Air Force Base. You will work with a team of talented and supportive people dedicated to teaching and enabling operators defending our nation’s critical systems. 

Responsibilities:

Ensure smooth IT operations at the schoolhouse to include classroom IT hardware setup and tear down.
Key interface for user support on new accounts, issuing new desktop/laptop, and software needs.
Tier 2 support, ticket handling, change management.
IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, printers, and Software systems. Root-Cause analysis / Independent Troubleshooting
Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and implements upgrades to hardware and software.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
General supervision and instructions given for routine work, and detailed instructions given for new activities or special assignments.
This role has physical requirements associated with developing content at systems such as computers and part task trainers.
Candidate must be able to lift items up to 25 lbs. regularly, up to 50 lbs occasionally, and team lift heavier items rarely.
This role requires a mix of standing and sitting and requires bending, stooping, crouching, kneeling, and crawling to set up equipment.
Regular performance of fine manipulation associated with working at a computer is expected and this role can include handling small parts in part task trainers.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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