Officer, Markets Support Analyst (APAC Funding & Cash Management), Global Markets Operations
Bank of America · Singapore
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description
This role provides moderately complex research, reporting, and analytical support to ensure effective end to end services for Treasury dealers, prime brokerage partners, and internal stakeholders. Responsibilities include managing daily cash requirements, meeting critical payment and settlement cut offs, and investigating Treasury and prime brokerage cash discrepancies. The position requires close collaboration with internal teams to resolve issues efficiently. Funding & Cash Management operates in a fast paced, dynamic environment, requiring strong prioritization skills, the ability to meet tight deadlines, and composure when working under pressure.
Responsibilities
- Maintain accurate bank account details and balances using internal systems and external reconciliation tools.
- Perform research and conduct moderately complex analyses, including transactions requiring special handling and exception resolution.
- Identify opportunities to enhance processes, reduce operational risk, and improve the overall client experience.
- Collaborate closely with trading, sales support, and other internal teams, as well as external counterparties and agents.
- Proactively identify and escalate potential risks or exposures to management in a timely manner.
- Investigate non receipts, unadvised funds, non payments, and unadvised debits, ensuring issues are resolved accurately and within defined deadlines.
- Manage and respond promptly to written and verbal inquiries from internal departments, counterparties, and banking partners.
- Develop a strong understanding of daily business requirements across multiple business units to deliver consistent, high quality client service.
- Monitor daily bank account balances, as well as monthly bank fees and interest charges.
- Prepare and distribute daily management reports and other management information system (MIS) reporting.
- Participate in projects and initiatives supporting the Exceptions Management team.
- Escalate issues impacting the Exceptions Management process to ensure timely resolution.
- Process Prime Brokerage payments and funding activities accurately and within required timelines.
- Confirm and settle Treasury FX transactions and trades.
- Investigate and follow up on cash related inquiries supporting Prime Brokerage and cashiering activities.
- Provide ongoing support to Treasury desk personnel and key stakeholders on funding, payment related queries, and projects.
- Perform additional ad hoc duties and project work as required.
Requirements
- Bachelor’s degree or equivalent experience; open to recent graduates.
- Proactive, confident, and detail oriented, with the ability to work independently and coordinate effectively with Treasury and Operations teams.
- Experience or strong interest in applying data analytics, artificial intelligence, or business analytics within payment and funding operations is strongly preferred.
- Excellent written and verbal communication skills.
- Demonstrated ability to work effectively under pressure within a team environment and consistently meet multiple daily cut offs.
- Strong attention to detail with a high standard of accuracy.
- Client focused mindset, with the ability to build and maintain strong relationships with internal and external partners to deliver top tier service.
- Proven ability to prioritize workload and use resources efficiently to meet business and client needs.
- Proactive approach to supporting change, driving continuous improvement, and enhancing processes.
Other Qualifications
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world