After-Sales Technician

Hermès · Hong Kong

MAIN RESPONSIBILITIES AND ACTIVITIES

General skills

To provide professional technical assessment and services to our clients
To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame
To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product
To be responsible & accountable for all client’s products received for services / repair and to handle them with due care

Workshop

To repair and control all types of quartz, mechanical and simple complication watches
To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item
To provide basic polishing-refurbishing service

Spare parts stocks & Warehouse

Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)
To perform quality control and quick service activities at warehouse / stores if need.

Administrative tasks

Stores

To work with Retail Team to ensure smooth delivery & support of clients’ repairs
To work with retail manager on providing technical training to sales team