Enterprise AI Use Case Success Manager

First Citizens BancShares · Charlotte

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This is a remote role that may only be hired in the following location: Charlotte, NC

TheEnterprise AI Use Case Success Manager is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. Ideal for an AI enthusiast with a passion for innovation, this role is suited for a self-starter who thrives in ambiguity, brings a consulting mindset, influences stakeholders, and champions AI adoption while helping shepherd solutions from concept to production.

AI Portfolio Ownership

Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.

Business Process Reimagination Using AI

Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making in alignment with the strategic direction of the business unit.

Value Measurement and ROI Management
Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.

AI Governance
Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes. 

Rapid Prototyping and Demo Development

Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build.

AI Solutioning and Target State Design

Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Must be able to structure vague, open-ended problem statements into well-formed AI solutions independently.

Required Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.

Preferred Qualifications

• Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Strong executive stakeholder management experience, including interaction with senior leaders, business executives, and cross-functional leadership teams
• Hands-on experience working with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions
• Demonstrated ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders
• Experience managing portfolios consisting of multiple AI initiatives simultaneously while balancing strategic priorities and delivery timelines
• Experience defining and implementing AI value measurement frameworks, ROI models, and outcome tracking mechanisms
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
• Excellent communication, facilitation, negotiation, and influencing skills with the ability to gain alignment across diverse stakeholder groups
• Experience working with modern AI and data platforms including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms
• Demonstrated ability to lead through ambiguity, influence without authority, and successfully deliver transformational AI initiatives with measurable business impact

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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