Project Senior Analyst
Citigroup · Belfast
The Project Senior Analyst is a seasoned professional role that integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function and good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. You will regularly assume informal/formal leadership role within teams as well as involve in coaching and training of new recruits Significant impact in terms of project size, geography, etc.
Responsibilities:
- Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed.
- Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
- Ensures resources are assigned to project & monitor commitment.
- Identifies, documents, and understands project dependencies as well as key stakeholders who participate in project scope definition.
- Tracks actual project costs, identify variances, and reforecast project costs as needed.
- Measures project management performance against standards.
- Establishes project communication needs and create project communication plan.
- Creates the project risk management plan. Work with procurement team to create, administer, track, and eventually close project contracts.
- Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
- Acts as a point of contact and liaison between department and required business areas for the implementation of activities to ensure accurate communication to clients.
- Manages and coordinates the business, Citibank and Regional projects with focus on Development and Change Management.
- Manages on a daily basis the investigation of a product, policy and procedure queries raised by team members.
- Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
- Regularly undertakes a review of processes, policies and procedures to identify process gaps and recommend process updates/ policy & procedure revisions associated with Project Management and Business Compliance.
- Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units
- Monitors & communicates on Service Level Agreements of other departments that affect the service delivery within a project.
Qualifications:
- 5-8 years of relevant experience
- Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
- Working knowledge of call center Technologies including systems, technologies and system work practices.
- Knowledge of HR policies and procedures.
- Knowledge of Call Center industry.
- Previous customer service management experience within a call center setting.
- Tertiary qualifications desirable.
- Outstanding problem-solver, should demonstrate a commitment to quality and attention to detail
Education:
- Bachelor’s/University degree or equivalent experience
What we can offer:
At Citi, you will work at the intersection of data, finance, and commercial strategy, contributing to decisions that have real impact across a global organization. This role offers meaningful autonomy, cross-functional collaboration, and the opportunity to grow your analytical and governance expertise within a high-performing team.
- A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection.
- Exposure to complex, high-value commercial and financial decisions that directly shape vendor strategy at a global scale.
- Access to learning and development resources that support your growth in data analytics, financial governance, and emerging technologies.
- The opportunity to work across finance, sourcing, and technology functions, broadening your professional network and cross-functional expertise.
- Wellbeing support and work-life balance initiatives designed to help you perform at your best.
- Competitive financial benefits and a rewards package aligned to your experience and contribution.
Apply today to bring your data and governance expertise to a role where your analysis shapes commercial outcomes at one of the world's leading financial institutions.
If you are a highly motivated, results-oriented individual with a passion for technology risk management, we encourage you to apply!
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Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Project Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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