General Merchandise Department Manager
Hy-Vee · Olathe
Additional Considerations (if any):
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: GM Department Manager
Department: General Merchandise
FLSA: Non-Exempt
General Function:
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables
Positions that Report to you: GM Department Employees
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
- Determines department goals with store director.
- Determines weekly work schedule and establishes a daily work plan for the department.
- Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
- Communicates with employees regarding sales and ideas.
- Handles and satisfies customer issues.
- Figures retail pricing and insures correct pricing.
- Extends invoices, posts invoices, and oversees department bookkeeping procedures.
- Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.
- Conducts inventory of the department.
- Plans displays, promotions, and determines pre-orders.
- Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
- Understands and troubleshoots equipment and ensures maintenance is performed.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and works expected number of hours.
Secondary Duties and Responsibilities:
- Ensures pricing is competitive in the market area.
- Attends meetings and seminars and participates in continuing education.
- Fills displays and works in the sales area.
- Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
- Performs departmental duties as needed.
- Assists in other areas of the store as needed.
- Performs other job related duties and special projects as required.
Supervisory Responsibilities:
Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
High school diploma and one to three years of similar or related work experience.
Physical Requirements:
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.
Equipment Used to Perform Job:
Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.
Financial Responsibility:
Responsible for purchasing product for the department.
Contacts:
Has daily contact with suppliers/vendors, and the general public.
Confidentiality:
Has access to confidential information including pricing.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.