Quality Supervisor - 2nd Shift (4 PM - 2:30 AM)

Jabil · Byhalia

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SHIFT

Monday through Thursday | 4:00 PM – 2:30 AM

JOB SUMMARY

The Quality Supervisor will partner closely with Production, Quality Engineering, Workcell Management, Talent Acquisition, and other cross-functional teams to ensure appropriate staffing, effective training, strong employee performance, and consistent execution of quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & People Management

• Lead the day-to-day activities of QC, Packout, and OBA personnel to achieve quality, productivity, and operational objectives.
• Promote a positive, collaborative work environment that encourages accountability, employee engagement, development, and continuous improvement.
• Establish clear and measurable expectations aligned with operational metrics, quality targets, customer requirements, and business objectives.
• Provide ongoing coaching and feedback based on employee performance and input from cross-functional partners.
• Conduct timely and professional performance evaluations and recognize employee contributions fairly and consistently.
• Address performance concerns appropriately and support corrective actions when necessary.
• Maintain team focus, communication, and coordination during high-pressure situations or changing production priorities.

Recruitment, Retention & Team Development

• Partner with Talent Acquisition to identify staffing needs, establish hiring criteria, and recruit qualified QC, Packout, and OBA personnel.
• Participate in candidate interviews and hiring decisions based on department and business needs.
• Monitor staffing and turnover trends and implement strategies that support employee retention and engagement.
• Continuously assess individual and team strengths, performance, and development opportunities.
• Develop, implement, and validate training programs for QC, Packout, and OBA functions.
• Foster a culture of continuous learning and provide employees with the coaching and resources necessary to succeed in their roles.

Quality & Operational Responsibilities

• Develop and manage shift schedules to optimize labor utilization and ensure appropriate coverage based on production requirements.
• Oversee departmental staffing, output, quality performance, and operational metrics.
• Ensure QC, Packout, and OBA activities comply with customer requirements, internal procedures, quality standards, and applicable industry requirements.
• Provide technical guidance and support to resolve quality, inspection, and production-related issues.
• Train and develop OBA Auditors to effectively evaluate products from the external customer's perspective.
• Train and develop QC Inspectors to identify defects, maintain inspection standards, and minimize customer escapes.
• Maintain working knowledge of Packout Operator, QC Inspector, and OBA Auditor responsibilities and provide operational support when necessary.
• Analyze quality performance using Defects Per Million (DPM), audit results, inspection data, and other applicable quality metrics.
• Identify performance or process gaps and partner with appropriate teams to develop and implement corrective actions.
• Monitor process health through routine audits in collaboration with OBA and Quality personnel.
• Lead or support 5S, process, and quality audits to promote workplace organization, process discipline, and operational efficiency.
• Identify opportunities for continuous improvement and support initiatives that improve quality, productivity, and overall operational performance.

Communication & Cross-Functional Collaboration

• Promote open, professional communication and collaboration across the department.
• Clearly communicate expectations, priorities, quality concerns, and business updates to employees.
• Encourage employee feedback and create opportunities for team engagement.
• Adapt communication style to effectively work with employees, leadership, and cross-functional partners.
• Collaborate with Line Managers, Quality Engineers, Workcell Managers, Production, Engineering, and other teams to address quality and operational concerns.

Compliance & Safety

• Ensure compliance with company safety, health, environmental, quality, and security requirements.
• Maintain adherence to established company policies, procedures, and quality standards.
• Model safe work practices and hold team members accountable for following applicable safety requirements.
• Ensure employees are appropriately trained on procedures and standards applicable to their responsibilities.
• Maintain a safe, clean, and organized work environment.

Supervisory Responsibilities

• Directly supervise assigned employees and provide leadership in areas including hiring, training, employee development, performance management, corrective action, and other employment-related decisions.
• Lead workforce planning, team structure, scheduling, and day-to-day departmental operations.
• Ensure appropriate staffing and resource alignment to meet production and quality requirements.
• Support employee growth by identifying development opportunities and providing ongoing coaching and feedback.
• Perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

• Strong knowledge of manufacturing quality control, inspection, and operational processes.
• Demonstrated ability to lead, coach, develop, and motivate employees in a manufacturing environment.
• Strong understanding of quality metrics, inspection processes, root cause analysis, corrective actions, and continuous improvement principles.
• Ability to analyze quality and operational data, identify trends, and translate findings into actionable improvements.
• Strong problem-solving and decision-making skills with the ability to exercise sound judgment in a fast-paced environment.
• Ability to effectively prioritize staffing, production, and quality requirements while managing changing business needs.
• Strong interpersonal skills with the ability to build effective relationships across multiple departments and levels of the organization.
• Excellent written and verbal communication skills.
• Ability to appropriately manage employee performance and maintain accountability while fostering a positive team environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Results-driven and solutions-oriented approach with a commitment to quality and continuous improvement.
• Strong computer skills, including proficiency with Microsoft Office applications such as Word and Excel.
  

EDUCATION AND EXPERIENCE

• Bachelor's degree in Quality, Engineering, Manufacturing, Business, Operations, or a related field preferred.
• 5+ years of relevant experience in manufacturing, quality, or operations required.
• Previous experience leading or supervising employees in a manufacturing or quality environment strongly preferred.
• Experience supporting QC, inspection, audit, packout, or related manufacturing quality functions preferred.

BENEFITS WITH JABIL

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401(k) Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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