Program & Business Controlling Manager

Fresenius Medical Care · Shanghai

Role Purpose

The role provides regional-level project management & business controlling support to the Vice President General Manager APAC
It acts as an integration and coordination function between VP GMs, country organizations, and enabling and global functions, supporting the execution of strategic and operational initiatives across the Region in line with Care Delivery International (CDI) objectives.

The position contributes to driving organic growth, operational efficiency, performance transparency, and execution discipline, while ensuring full alignment with Fresenius Medical Care governance, quality, and compliance standards.

Key Responsibilities

1. Regional Coordination & VP GM Support

Act as a regional coordination role, cooperating with approximately 10 countries to align activities between VP GMs, country organizations, and enabling and global functions at regional and global level.
Support VP GMs in structuring, coordinating, and following up on regional initiatives and priorities, ensuring alignment with strategic and operational objectives.
Provide support to VP GMs, including preparation, implementation, and follow-up of management meetings, ensuring efficiency, confidentiality, and effective execution.
Support the creation of presentations, reports, and communication materials for VP GMs, contributing to clear, consistent, and decision-oriented management communication.
Coordinate office-management-related activities, including meeting structures and document / SharePoint management.

2. Project Management & CDI Initiative Support

Support the implementation of strategic and operational initiatives aimed at driving organic growth, improving operational efficiency, enhancing patient experience, and supporting the development of CDI countries in the Region.
Establish and manage assigned regional projects, including planning, organization, initiation, execution, monitoring, communication, and closure.
Support VP GMs in the execution of business-critical and cross-functional initiatives
Ensure initiatives are delivered on time, within budget, and with the expected outcomes, providing structured follow-up and transparency.

3. Business Controlling & Performance Support

Regularly review the effectiveness of operations at regional level in collaboration with Finance Controllers, consolidating inputs from countries to support VP GM decision-making.
Propose fact-based improvement options to enhance operational efficiency and profit generation, while safeguarding quality, compliance, and patient care standards.
Prepare supporting analyses and calculations to contribute to discussions and negotiations with Health Insurance Companies (HICs), particularly related to reimbursement development.
Provide integrated management insights by consolidating operational and financial data across countries into coherent regional views.

4. Operational Alignment, Standards & Compliance (Regional Scope)

Support operational coordination of the CDI function by ensuring alignment of country activities with regional strategic objectives defined by VP GMs.
Contribute to regional oversight on quality, legal, and compliance-related topics, ensuring alignment with Fresenius Medical Care policies, guidelines, and standard operating procedures.
Support transparency and alignment on structural operational parameters (e.g. staffing ratio concepts), without assuming direct operational or line management responsibility.
Enable consistent application of centrally provided standards, tools, and methodologies across countries.

5. Process Improvement, Knowledge Sharing & Capability Support

Support the identification and coordination of process and workflow improvement opportunities across the Region, in line with CDI and VP GM priorities.
Promote experience sharing and best-practice exchange between countries and functions.
Provide support and guidance related to project management, operational excellence, and business processes, in cooperation with CDI and enabling functions.
Foster collaboration and alignment across organizational boundaries.

6. Governance, Quality & Compliance

Ensure all activities comply with Fresenius Medical Care policies, procedures, guidelines, manuals, and SOPs.
Maintain high standards of professionalism, confidentiality, and organizational discipline.
Support structured documentation, reporting, and follow-up to ensure transparency and reliability of regional initiatives.

Key Performance Indicators

VP GM Decision Support Quality & Timeliness

Decision-support materials (analyses, presentations, business cases) are consistently delivered on time, accurate, and decision-oriented.
VP GMs confirm that materials effectively support strategic and operational decision-making.

Regional Coordination & Integration Effectiveness

Regional initiatives are executed in a coordinated manner across countries and enabling/global functions, with clear ownership, alignment, and documented follow-up.
Misalignment or rework due to coordination gaps is promptly identified and addressed.

Execution Discipline of Regional Initiatives

Regional initiatives and projects are managed according to agreed governance, scope, and timelines.
Risks, dependencies, and deviations are transparently tracked, escalated, and resolved.

Performance Transparency & Insight Quality

Regional performance reporting is timely, reliable, and consistent, providing clear insights into trends, risks, and improvement opportunities.
Reports and analyses are accepted by VP GMs and Finance as a sound basis for decision-making.

Governance, Compliance & Professional Standards

All activities are conducted in full compliance with FMC policies, quality standards, and confidentiality requirements.
Documentation, reporting, and stakeholder interactions reflect high professional standards and governance discipline.

Requirements – Summary

5–8 years of professional experience in project management, business controlling, business operations, or strategy/consulting, preferably in an international or matrix organization.
Strong organizational and coordination skills, with a structured, reliable, and efficient working style.
Solid analytical capabilities, with the ability to prepare clear, decision-oriented analyses and management materials.
High level of professionalism, integrity, and discretion, including the ability to handle confidential information.
Proactive, solution-oriented mindset, with strong ownership and follow-through.
Strong collaboration and communication skills, with the ability to work effectively across organizational and cultural boundaries.
Open-minded, adaptable, and comfortable operating in a dynamic, cross-functional environment.
Basic understanding of the healthcare services industry is a plus; dialysis experience is an asset but not required.
Fluent in English and the local country language; additional languages are an advantage.
Willingness to travel within the Region as required.

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