Data Services Analyst (Hybrid/Remote)
IQVIA · Sofia
Job Description Summary:
The Data Services Analyst is an IQVIA role within the AI & Technology Solutions (ATS) organization and the Data Services function.
Data Services operates at the intersection of clinical data, technology and operations, supporting the quality, integrity and operational use of study data across IQVIA systems and processes. The function works with clinical and operational data to ensure information is accurately processed, reconciled and available for downstream use.
The Senior Data Services Analyst is responsible for reviewing and analyzing complex study data, investigating discrepancies and operational issues, supporting data and technology processes, and collaborating with clinical, technical, operational and client-facing stakeholders.
This role is suited to someone who combines strong analytical and problem-solving skills with an interest in understanding how data moves across systems and processes. In addition to day-to-day operational delivery, the role contributes to automation, standardization and continuous improvement, helping Data Services develop more efficient and scalable ways of working.
Essential Functions
- Perform data review, reconciliation, analysis and quality control activities across multiple studies, clients, data sources, and IQVIA systems and platforms.
- Investigate, troubleshoot, and resolve data discrepancies, mapping issues, exceptions, and operational problems, identifying root causes and coordinating resolution with appropriate teams.
- Support study setup, maintenance, validation, testing, and ongoing operational activities across IQVIA clinical technology and data solutions.
- Interpret study, data, and business requirements and apply defined rules consistently when reviewing, validating, and processing data.
- Analyze information across systems and data sources to identify inconsistencies, gaps, and potential data-quality issues.
- Manage assigned studies, activities, and deliverables independently, providing timely updates on risks, issues, dependencies, and milestones.
- Collaborate with clinical, technical, operational, and client-facing stakeholders regarding data-related inquiries, reporting requirements, and issue resolution.
- Support service requests, incidents, and change requests, including investigation, documentation, and appropriate escalation.
- Produce and maintain operational reports, reconciliations, metrics, and client deliverables.
- Identify opportunities for automation, standardization, and process improvement to improve data quality, reduce manual effort, and increase operational efficiency.
- Contribute data and operational expertise to the continued development of technology-enabled ways of working within Data Services.
- Share knowledge, best practices, and guidance with less experienced team members and contribute to a collaborative global team environment.
Requirements
- Bachelor's degree in business, Computer Science, Life Sciences, Information Technology, or a related field, or an equivalent combination of education and experience. 3 years of experience in Data Analyst.
- Strong analytical, investigative, troubleshooting, and problem-solving skills.
- Experience investigating and resolving data-quality, reconciliation, or operational data issues.
- Strong attention to detail with a demonstrated commitment to data accuracy and quality.
- Advanced Microsoft Excel and data-analysis skills.
- Experience with reporting, data reconciliation, and operational support activities.
- Ability to understand business and data requirements and translate them into practical data checks and operational solutions.
- Ability to work with complex datasets and investigate discrepancies across multiple data sources and systems.
- Effective written and verbal communication skills, including the ability to explain complex data issues clearly to both technical and non-technical stakeholders.
- Ability to independently manage multiple priorities and deliverables in a fast-paced environment.
- Ability to collaborate effectively across global and cross-functional teams.
- Strong customer-focused mindset and stakeholder-management skills.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.