Security Officer
Beth Israel Lahey Health · Anna Jaques Hospital · $18.50–$24.90/hr (stated in the posting)
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Performs a wide range of duties to insure the safety and security of the Hospital and its patients, visitors, physicians, employees, and others, as well as the property of same, ensuring that all responsibilities are performed in strict accordance with Hospital and/or Departmental Policies at all times.Job Description:
ESSENTIAL FUNCTIONS
Provides Hospital wide security as outlined by and in adherence to Hospital/Departmental Policies and Procedures
- Maintains surveillance over Hospital property and the property of employees, patients, visitors, and note on Daily Reports.
- Is alert to intrusions into/onto Hospital property, observes, challenges, and reports in Daily Reports and/or Incident Reports the presence of intruders or persons acting suspicious 100% of the time.
- Responds to, reports, and documents any breach of Hospital security policies.
- Responds immediately to all emergency requests for security assistance, providing assistance to ensure the safety of all Hospital employees, visitors, and others 100% of the time, in accordance with Hospital policies.
- Follows Hospital and/or Departmental policies and procedures related to the operation of the security department with no more than 1 documented error or problem per quarter.
Assists in maintaining the safety of the hospital and its employees, patients, visitors, and others
- Performs Morse Watchman Check station Rounds in accordance with and as outlined by Departmental Policy.
- Watches for and reports to Security Manager, orally and in writing, circumstances or hazards which could contribute to injury, accident, or fire, noting same on Daily Reports and Incident Reports.
- Provides, as necessary, and in a timely manner, Escort Service to parking areas or remote areas of the Hospital, in order to ensure the safety of employees, visitors, or others, reporting all such Escort Services provided on Daily Reports.
Ensures the safety and security of all Hospital grounds
Directs vehicular traffic as needed on Hospital property in order to maintain a safe environment in accordance with Hospital and Departmental Policies at all times.
Patrols all Hospital parking areas and grounds to ensure the safety and security of said areas at all times, in accordance with Departmental Policies and observed on Daily Reports.
Provides all Security Department duties as outlined by departmental policies and procedures
Monitors and witnesses the removal of patient valuables from the admitting safe when requested as outlined in the Hospital Policies and Procedures Manual with documentation on Daily Reports as well as in the valuables log.
Provides assistance in inclement weather as outlined in departmental policy and procedures, noting all such services performed in Daily Reports. (i.e. Assistance could be given to jump start a dead battery for a patient, visitor or staff member’s vehicle, assisting the snow removal company in controlling traffic flow to designated areas of the lot during snow emergencies, etc.)
Responds to all “Team Controls” and performs all duties as requested 100% of the time
Provides security duties in “Code Red” situations as outlined by Hospital Policy or as directed.
Performs all security-related duties associated with the Hospital Internal Emergency Management Manual at all times.
Ensures that pertinent information is passed to the relief Officer at change of shift.
Maintains a smoke-free zone at areas designated no smoking by the facility and gives direction to an acceptable area for smoking.
Maintains post one (security office) when assigned, views CCTV observation equipment, assumes all switchboard duties.
Performs one on one (Constant Patient Observations) when requested to do so by clinical staff.
Ensures department standards regarding quality of service are maintained
Attends department in-service programs and/or department staff meetings on a regular basis, in order to participate in the exchange of information, thereby fostering good intradepartmental communications and assuring quality of service is maintained.
Participates in educational activities that meet one’s educational needs as approved by the Security Manager.
Maintains all appropriate department records and reports to ensure accuracy and expeditious retrieval of information
Ensures completion of all Incident Report forms providing all information as objectively and accurately as possible.
Provides a completed Daily Report at the end of each shift documenting all duties performed during the shift and noting as necessary or required any other information.
Reviews and initials all posted materials.
Reviews all dept. Bolo’s as well as mox email during each shift.
Follows all organizational and departmental policies and procedures in the performance of all job duties to ensure a safe work environment for self and others
Uses proper body mechanics.
Follows outline of standard precautions and use of appropriate personal protective equipment.
Identifies potentially unsafe conditions and takes initiative to correct the condition in order to prevent injury.
Demonstrates knowledge of the Hospital’s Fire Regulations and Disaster Procedures.
Other Duties as Assigned
Completes other duties as assigned
JOB REQUIREMENTS
Required Skills
- Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable the individual to perform the essential functions.
- Communication: Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
- Clean criminal history.
- Current state issued driver’s license.
- Basic computer skills and telephone skills, including but not limited to the ability to navigate the internet and to send and receive email.
- Ability to effectively utilize two way radios, Morse Watchman equipment, pagers and other related equipment
- Must be able to speak, read, write, understand and articulate in English effectively.
- Proven ability to be skilled in reacting calmly and effectively in emergency and stressful situations. Must have good problem solving skills and the ability to make sound decisions often under pressure.
- Must possess good investigative and report writing skills.
Education
High School Diploma or equivalent.
Work Experience
Previous hospital security and or law enforcement related experience preferred
Required Licenses
- Basic Healthcare Security Officer certification from the International Association For Healthcare Security & Safety (IAHSS) highly recommended after twelve months of employment.
- Compassion in Care Training (CCT) preferred. If the new Security Officer is not CCT certified when hired, he or she will, at the first available in-house training class, obtain his or her certification in Non-violent Crisis Intervention CCT.
- Maintains American Heart Association HeartSaver certification
FUNCTIONAL DEMANDS
Physical Demands
- Must be fully capable of performing normal or emergency duties requiring moderate to arduous physical exertion, including but not limited to engaging in activities such as sitting, walking or standing (including the aforementioned activities for an entire shift when necessary), climbing stairs, running, pushing/pulling, stooping, kneeling, crouching, balancing and have basic self-defense training. Must also be able to see details at a distance and at a close range and identify and understand communication by others at a distance and at close range.
- Must be physically and mentally fit and be ready and able to restrain or assist in restraining an out-of-control patient or visitor using CCT techniques when not able to diffuse a situation using CCT de-escalation techniques.
Work Environment
- Works in wet, humid, extreme cold or extreme heat conditions and other extreme or inclement weather conditions some of the time.
- Works near moving mechanical parts with risk of electrical shock or bodily harm, when needed.
- Could be exposed to fumes or airborne particles, toxic or caustic chemicals.
- Works in a moderate noise level area.
Patient Care Provided For
- Non-patient care provider
Pay Range:
$18.50 - $24.90The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.