Senior Manager, Benefits & Compensation
Edward Jones
The Senior Manager, Benefits & Compensation leads a team responsible for delivering advanced HR service delivery and administration for the firm's benefits and compensation programs. Serving as a key partner between HR Service Delivery and the Total Rewards Center of Excellence, this role ensures the effective execution of enterprise reward programs while overseeing escalated associate inquiries, service operations, vendor partnerships, compliance, and the overall associate experience.What You'll Do
- Lead Benefits & Compensation team strategy, operations, and service delivery objectives.
- Manage complex benefits and compensation inquiries, escalations, and operational issues.
- Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to ensure effective program execution and issue resolution.
- Oversee vendor relationships, service performance, and operational governance.
- Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.
- Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution activities.
- Oversee bonus administration, compensation cycles, and support enterprise Total Rewards initiatives.
- Analyze service metrics, trends, and escalation patterns to identify opportunities for service improvement and operational excellence.
- Drive continuous improvement, process optimization, and enhancements that improve efficiency and the associate experience.
- Develop team capabilities through coaching, mentoring, training, and performance management.
- Provide reporting, governance, and strategic recommendations to Human Capital leadership.
- Serve as a trusted advisor on benefits and compensation service delivery, operational risks, and emerging trends.