Customer Experience Host - Express
AAFES
As a Customer Experience Host at the Express, your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertiseWe offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, holiday pay, and a 401K plan to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the Exchange.
So, what can you expect as a Customer Experience Associate – Express at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific needs of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Job Qualifications
- MUST BE AT LEAST 21 YEAR OLD
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous Convenience Store/Gas Station experience preferred