PM Housekeeping Room Attendant

Mainsail Lodging & Development · Fort Myers

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The PM Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with brand, property, and company guidelines. This position is scheduled for approximately 3 PM to 12 AM.

Position: Guest Room Attendant

Location: Fort Myers, FL

Reports to: Housekeeping Manager

Status: Non-Exempt

Essential Functions

Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas such as balconies within shift time requirements
Safely clean rooms with the proper chemicals, adhering to all COVID cleaning protocols outlined by housekeeping leadership. This includes wearing proper personal protective equipment (PPE)
Acknowledge guest in all public spaces with a warm and friendly greeting
Perform quality cleaning to meet the required room inspections
Replace amenities
Maintain mini bar selections to par levels
Follow scheduled shifts and follow break and lunch requirements
Deep clean on rotational schedule
Restock and reorganize cart daily
Report any light outages, broken equipment, or room disparities to facilities team
Review daily board and refresh stay over rooms
Assist guest with any specials requests
Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked
Ability to communicate with house attendant on rooms inventory needs
Communicate professionally while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name
Perform turndown service as requested by guest
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
Perform other duties as management requests to service our guests

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads

Physical Demands

Ability to sit or stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift 25 lbs.

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Part-time Associate Benefits
- All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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