Director - IT PMO and Agile Delivery
American Lebanese Syrian Associated Charities · Memphis
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
The Director, Technology Delivery & Portfolio Management is responsible for shaping and executing the strategy for Agile Delivery, Sourcing Integration, and the Technology Project Management Office (PMO) to enable and continuously improve technology delivery across ALSAC. This leader drives Agile transformation, portfolio governance, project execution excellence, and vendor service delivery while ensuring technology investments align with organizational priorities and mission outcomes.
This role oversees technology delivery across both product and project-based operating models, manages the Technology Capital Budget, and partners across the enterprise to advance an Agile culture, strengthen delivery capabilities, and evolve delivery practices to meet emerging business and AI-driven opportunities.
Essential Job Functions
- Lead the strategy, execution, and continuous improvement of Agile Delivery, Project Management Office (PMO), and Sourcing Integration functions.
- Direct Agile delivery practices across the technology division, including Agile team leadership, methodology development, process optimization, tool adoption, and impediment resolution.
- Oversee the Technology PMO and ensure successful delivery of the technology project portfolio, including budget, scope, schedule, quality, stakeholder satisfaction, and business value realization.
- Manage the enterprise technology portfolio, including project prioritization, resource allocation, budget oversight, dependency management, benefits realization, and portfolio reporting.
- Utilize portfolio management disciplines and governance frameworks to align technology initiatives with organizational objectives and maximize value delivery.
- Direct coordination and oversight of external technology service providers, ensuring performance against contracted service levels, delivery standards, methodologies, and operational expectations.
- Partner with Vendor Management and Service Management functions to proactively address escalations, risks, and service delivery issues.
- Establish, measure, and continuously improve technology delivery methodologies, frameworks, tools, and best practices to drive consistency, efficiency, and quality outcomes.
- Champion Agile principles, a growth mindset, and continuous improvement across Technology Services and the broader ALSAC enterprise.
- Lead Agile communities of practice, coaching initiatives, workshops, and training programs to advance organizational Agile maturity.
- Manage complex technology initiatives involving multiple business units, teams, vendors, and stakeholders.
- Oversee the Technology Capital Budget and provide insight into investment planning, forecasting, and financial performance.
- Partner with the Senior Vice President/CIO on strategic planning, operational leadership, and departmental initiatives.
- Coordinate divisional reporting and executive-level presentations for senior leadership and the Board of Directors.
- Support divisional communications, planning activities, employee engagement programs, recognition events, and annual technology summits.
- Help evolve ALSAC's technology delivery model to effectively leverage emerging technologies, including AI-enabled capabilities, while delivering critical day-to-day business priorities.
Job Requirements
- Bachelor's degree in information systems, Computer Science, Data Analytics, Information Technology, or a related field.
- Eight (8) or more years of progressive leadership experience in technology delivery, project management, Agile transformation, PMO leadership, or related disciplines.
- Strong understanding of application development, systems integration, databases, and enterprise technology environments.
- Demonstrated experience leading Agile, Project Management, Portfolio Management, and PMO functions within a complex organization.
- Deep knowledge of Agile principles, frameworks, methodologies, and organizational transformation practices.
- Working knowledge of Agile engineering practices, including Continuous Integration (CI), Continuous Delivery (CD), and modern software delivery approaches.
- Proven ability to lead high-performing teams, influence across all organizational levels, and drive strategic initiatives to successful completion.
- Experience managing large, complex portfolios and multiple enterprise initiatives simultaneously.
- Strong business process improvement skills using Lean, Six Sigma, Agile, or similar methodologies.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- Demonstrated ability to balance strategic thinking with operational execution while delivering measurable business outcomes.
- Proven ability to foster collaboration, accountability, innovation, and continuous improvement within teams and across the enterprise.
- Experience integrating AI-enabled solutions, automation, or emerging technologies into technology delivery practices.
This role is based at our National Executive Office in Memphis, TN and is eligible for a hybrid work schedule.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
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