PRIMARY FUNCTION:

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. 
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. 
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. 
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions 
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans 
• Coordinate development of agents property action   plan and market updates as required by specific client contracts and programs
• Serve as an objective real estate subject matter expert and resource to internal and external customers 
• Maintain working knowledge of corporate client policy in management of  critical marketing information and events
   

KEY DIMENSIONS:

• Clear and concise written and verbal communication skills. 
• Customer advocacy and superior customer service skills. 
• Strategic thinker- strong judgment and decision making skills. 
• Interpersonal / Influencing skills 
• Detail  oriented; ability to multitask 
• Ability to work in a team environment 
• Cultural awareness 
• Innovative and resourceful  
• Computer Literacy 
• Flexibility 
• Manage stress & pressure 
• Ability to plan and organize.

QUALIFICATIONS / SELECTION CRITERIA

• Two years prior relocation/ real estate experience with home sale closings 
• College degree or equivalent preferred
• Two years Customer service experience in call center environment
• Influential verbal and written communication skills
• Strong organizational and analytical