Floating Medical Assistant - Westside (Avon, Lorain, Westlake)
Apex Skin · Avon, Lorain, Westlake
About Apex Skin:
We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.
Position Overview
Apex Skin is a physician-led dermatology practice focused on delivering exceptional patient care. We are seeking an experienced Floating Medical Assistant for a multi-site float position supporting our Westlake, Avon, and Lorain offices. This role is designed for a clinically skilled MA who can confidently step into different offices, work with multiple providers, and adapt to established clinical workflows while maintaining consistent patient care. Responsibilities include patient rooming, assisting with dermatologic procedures, real-time electronic medical record (EMR) documentation, patient education, and related clinical and administrative support.
Schedule
- Full-time, 32 hours per week
- Primary coverage area: Westlake, Avon, and Lorain offices; assigned location will vary based on clinical needs
- Anticipated schedule: Tuesday through Friday, with one Saturday per month; some shifts may begin at 7:15 a.m. Exact schedule and office assignments will be confirmed during the interview process
- Travel: Regular travel among the three offices is required. Mileage reimbursement or a travel stipend is under consideration; any incentive and eligibility details are subject to approval and will be discussed during the hiring process
Essential Functions
- Escort patients to exam rooms, obtain vital signs, collect short histories, and update medication lists for multiple providers across different locations
- Prepare exam rooms based on scheduled procedures and anticipate provider needs in a multi-site environment
- Assist providers with biopsies, excisions, surgical procedures, and other dermatologic treatments
- Scribe for providers during patient visits, accurately documenting clinical notes, treatments, diagnoses, and patient instructions directly into the EMR in real time
- Maintain and update patient records, charts, and EMR documentation to meet compliance standards across all supported offices
- Educate patients regarding provider instructions, treatment plans, post-procedure care, and medication usage
- Monitor and complete lab documentation, biopsy/culture logs, telephone encounters, and task queues in the EMR
- Handle clinical phone calls, follow up on biopsy results, and communicate with patients under provider direction
- Perform autoclave procedures, maintain sterility standards, and complete quality control checks
- Complete assigned administrative tasks such as scheduling appointments, scanning documents, answering phones, and processing prior authorizations
- Travel to multiple Apex Skin locations as needed to support clinical operations and ensure continuity of care for providers and patients
- Demonstrate flexibility and adaptability when working with different providers and clinical teams in varying office environments
Qualifications
- 3–5 years of Medical Assistant experience in a clinical setting preferred; substantial hands-on clinical experience required, with dermatology experience strongly preferred
- Ability to support multiple providers and communicate effectively across different clinical teams
- Ability to transition between clinical offices and workflows with limited orientation while maintaining accuracy and professionalism
- Ability to prioritize competing clinical needs, stay organized, and manage time efficiently in a busy practice
- Commitment to patient-focused service and consistent quality of care across locations
- Proficiency in electronic medical record (EMR) documentation, medical terminology, and basic computer software
- Active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification preferred, or willingness to obtain certification
Career Growth Opportunities
Motivated Medical Assistants may pursue:
- Surgical or Mohs assistant roles
- Aesthetic support roles (laser, cosmetic procedures)
- Lead MA or clinical trainer responsibilities
- Cross-training in reception, lab coordination, or clinical support
- Supervisory or clinical operations pathways over time
- Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and clinical accuracy.
Physical Requirements & Work Environment
- Prolonged periods of standing, walking, and sitting during patient care and administrative tasks
- Frequent use of hands and fingers for typing, instrument preparation, and documentation
- Ability to speak and hear clearly when interacting with patients and team members
- Visual acuity sufficient to read medical documentation, EMR screens, and clinical notes
- Ability to occasionally lift or move up to 10 pounds (clinical materials, supplies, or files)
- Work is performed in a professional clinical office environment with regular patient interaction and collaboration with providers and clinical staff
- Requires consistent attention to detail and calm communication during patient visits or scheduling needs
- May encounter urgent or time-sensitive patient situations requiring composure and sound judgment
- Required to adhere to HIPAA, OSHA, and Apex Skin privacy and safety standards
Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.
Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.
Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.