Senior Manager - Operations Integration

Emirates NBD · United Arab Emirates

The Senior Manager – Operations Integration supports the integration of RBL Operations into Group Operations by coordinating assigned operational workstreams, maintaining detailed execution plans, tracking milestones, dependencies and actions, and working closely with RBL Operations counterparts and ENBD Operations teams to progress agreed integration activities.

The role supports process and service alignment, operational migration readiness, capacity and workforce inputs, controls coordination, productivity initiatives, service continuity and post-migration stabilization, while ensuring risks, issues and decisions are highlighted and escalated through the appropriate governance forums.

Roles & Responsibilities

Maintain workstream plans and timelines
Assess current and target operating states
Track TOM implementation actions
Identify dependencies and transition priorities
Prepare operations inputs for review
Map product servicing processes and backlogs
Review pricing and benchmarking inputs
Track in-flight servicing requirements
Identify overlaps and rationalization areas
Support service and efficiency improvements
Assess activities for centralization opportunities
Support consolidation of operations activities
Standardize procedures and service routines
Map ownership, capacity, and handoffs
Coordinate activity migration plans
Track productivity and service benefits
governance meetings and follow-ups
Coordinate stakeholder alignment, requirements and decisions
Prepare dashboards and status report
Track milestones, actions, and benefits
Escalate issues and delivery blockers
Coordinate delivery of approved initiative
Identify gaps and improvement opportunities
Improve STP, handoffs, and productivity
Review processes for efficiency and quality
Align priorities through governance channels
Escalate blockers and readiness issues
Identify dependencies and readiness gaps
Maintain readiness and dependency trackers
Document procedures and transition playbooks
Coordinate readiness with operations teams
Track cutover and stabilization actions

Experience & Skills:

Bachelor’s degree in Business Administration, Operations Management, Banking, Finance, Commerce, or related discipline
MBA (preferred)
PMP / PRINCE2
Operations excellence / Lean Certification (Preferred)
Lean Six Sigma
8+ years of experience with 4+ years in Banking or Financial Services and experience supporting operational transformation, integration, or process improvement initiatives
Experience in merger integration or operational transition activities preferred
Prior experience in operations, service delivery, project coordination, or process improvement preferred
Retail banking operations, customer servicing, branch and back-office processes, cards and payments operations, process mapping, operational readiness, dependency management, MIS reporting, Excel, and MS Office
Must possess strong analytical and numerical skills, operational planning, stakeholder coordination, service performance tracking, executive reporting, issue resolution, and process improvement capability

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ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.

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