PreSales Consultant
Hansen Technologies · Germany
Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
Why This Role Matters
The Presales Technical Support Engineer provides technical expertise throughout the sales cycle, helping customers and commercial teams define, design and validate telecommunications solutions. The role translates business and operational requirements into practical, secure and commercially viable technical proposals, while ensuring a smooth transition from opportunity to delivery.
What You’ll Do
Work with account managers and customers to discover business, technical, operational and security requirements.
Design telecoms solutions across all Hansen portfolio products and managed services.
Produce solution designs, bills of materials, statements of work, technical proposals, diagrams, assumptions and implementation handover documentation.
Respond to technical elements of tenders, requests for information and requests for proposal within agreed deadlines.
Deliver customer presentations, solution workshops, demonstrations and proofs of concept.
Assess solution feasibility, dependencies, risks, interoperability, resilience, capacity and compliance requirements.
Support commercial modelling by validating technical scope, third-party costs, licensing, resource requirements and service options.
Liaise with vendors and partners to confirm product capabilities, pricing inputs, lead times and roadmap alignment where applicable.
Provide accurate technical responses to customer questions and clearly communicate trade-offs, constraints and recommended options.
Maintain reusable solution templates, product knowledge, technical collateral and records in relevant CRM or presales systems.
Support the transition of won opportunities into delivery through structured handovers and clarification of agreed scope and acceptance criteria.
Keep up to date with telecoms technologies, market developments, cybersecurity requirements and relevant regulatory standards.
What You Bring