Field Collector / Skip Tracer
First Circle · Taguig · PHP 20,000/month (stated in the posting)
First Circle is an SME-focused, credit-centric, and multi-product NeoBank in SE Asia which is fast-growing (>100%), profitable, and internationalising soon. We started life as an SME lender in the Philippines in 2016 to solve the SME credit gap by using technology to systemise underwriting, deliver exceptional UX, and automate away delivery costs. We’ve delivered our clients the fastest, cheapest, most flexible credit line available to businesses anywhere in Southeast Asia. We’ve been rewarded with both fast growth and exceptional unit economics, a rare combination in our space.
Over the past two years we’ve expanded our product range to include business bank accounts & payments, e-Invoices, corporate credit cards, rooftop solar, and most recently deposits catalysed by securing a full bank charter in the Philippines. In 2027, we’ll expand our geographical coverage to include at least two new markets in APAC.
Our excellent track record results from our people & culture. We combine high standards & intensity with a collegiate environment. Our barometers of success are the rate of personal growth of our people, how long high performers choose to stay, and ensuring we we raise the bar with every hire.
We are seeking a dynamic Field Collector or Skip Tracer to join our Product Operations team. This role combines the responsibilities of a liaison officer and a sales development representative, ensuring robust client engagement beyond our offices. The Field Representative will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.
Responsibilities
- Personally deliver the physical demand letters to First Circle’s overdue customer on a daily basis.
- Collect post-dated cheques on behalf of First Circle’s sales and operations teams on a daily basis.
- Identify and engage potential clients through targeted prospecting efforts by delivering First Circle’s intent letters on a daily basis.
- Serve as the primary point of contact between internal teams and external stakeholders, fostering strong client relationships.
- Accurately document meetings and correspondence while delivering timely reports to relevant teams.
- Address client concerns with effective and efficient solutions, ensuring a seamless customer experience.
Requirements
- Years of Experience: 1-5 years of relevant experience as a Field Collector or Skip Tracer.
- Educational Requirement: Bachelor's degree in any field.
- Motorcycle Requirement: Should own and drive a motorcycle.
- Field Work & Mobility: Willingness to do field work within and outside of Metro Manila.
- Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution.
- Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
- Skills & Competencies
- Quick learner; able to adapt to and internalize new processes rapidly.
- Demonstrates efficiency and accuracy in resolving challenges.
- Highly organized, detail-oriented, and dependable.
Benefits
- Salary: PHP 20k monthly
- Benefits: HMO coverage from day one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
- Join a team with a deeply collaborative culture - expect support, feedback and friendship.