Safe Migration Hotline Coordinator
International Organization for Migration · Dushanbe
Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Project Context and Scope
The International Organization for Migration (IOM) cooperates with the Government of the Republic of Tajikistan to support the safe and orderly migration of Tajik citizens. This cooperation encompasses a range of services, including pre-departure preparation, capacity building, skills development, reintegration assistance, and other targeted support measures to enhance migrant protection and opportunities.
In partnership with the Migration Service under the Ministry of Labour, Migration and Employment of the Population of the Republic of Tajikistan, IOM has established a Safe Migration Hotline (+992 900 800 800). This Hotline, operating from 9:00-17:00 Monday to Friday, provides migrants with access to accurate information on migration-related matters, helping to ensure informed and secure migration decisions. The Hotline also provides legal consultations to migrants in-person, over the phone and through Whatsapp and Telegram groups. The Hotline operates from the premises of the Pre-departure Orientation and Consultation Centre (PDO) under the Migration Service. Its day-to-day operations are jointly managed by the Migration Service and IOM.
Objective
Under the direct supervision of the National Programme Officer of the Migration Solutions Unit (MSU), the Hotline Coordinator will be responsible for ensuring the effective, efficient and uninterrupted operation of the IOM Safe Migration Hotline, including the quality, accessibility and consistency of information and consultation services provided to migrants and the general public.
The Coordinator will oversee the day-to-day operations of the Safe Migration Hotline, supervise and support its team, ensure the availability of up-to-date and accurate on various migration routes and necessary tools and technical solutions, and provide direct consultations when required. The Coordinator will also be responsible for identifying and implementing opportunities to improve, expand and promote the Hotline's services, ensuring their continued relevance and responsiveness to the evolving needs of migrants and prospective migrants.
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