Senior Product Owner for Voice / Contact Center AI platforms
Perficient · United States
The Senior Product Owner for Voice / Contact Center AI platforms is responsible for defining the vision, requirements, and delivery of voice-based customer service solutions, especially those using AI and conversational technologies. It is a crucial role helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration.
That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter.
Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real.
Learn more at perficient.com .