Front Office Trading Application Support Analyst
Talan · London
Job Description
Front Office Trading Application Support Analyst
- Location: London (5 days per week on-site)
- Employment Type: Permanent
- Shift Pattern: Shift work and weekend support rota required
- Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role.
- Requirement: Candidates must be based in London or within a reasonable commuting distance.
- About Talan:
- Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.
- We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets.
- This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.
- The Role
- You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.
- This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment.
- You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.
Key Responsibilities:
Incident & Problem Management
- Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
- Perform root cause analysis and lead post-incident reviews.
- Communicate effectively with traders, sales teams, technology teams, and management during major incidents.
- Coordinate task-force activities for critical production issues.
- Work closely with upstream and downstream support teams to ensure rapid issue resolution.
- Ensure all incidents are accurately logged, tracked, and documented.
- Drive continuous improvements to platform stability and support processes.
Application Monitoring & Production Support
- Support and monitor a suite of Rates eTrading applications within a global production environment.
- Maintain high levels of platform availability and operational performance.
- Monitor application health, market data flows, trade flows, and system alerts throughout the trading day.
- Perform proactive troubleshooting and performance analysis.
- Execute production support activities, system administration tasks, and operational readiness checks.
- Participate in global handovers with follow-the-sun support teams.
- Develop automation and monitoring enhancements to improve operational efficiency.
- Contribute to monitoring migrations and tooling improvements using Python and related technologies.
Knowledge Management
- Create and maintain support documentation, operational procedures, and knowledge articles.
- Act as a subject matter expert for supported applications.
- Support user training and adoption of new functionality.
- Assist with onboarding and training of regional and follow-the-sun support teams.
- Maintain clear and effective operational handover procedures.
Service Improvement
- Proactively identify trends, risks, and capacity concerns across supported platforms.
- Improve monitoring, alerting, and observability capabilities.
- Reduce manual operational tasks through automation and process optimisation.
- Ensure support tooling and application logs remain effective, actionable, and fit for purpose.
- Drive operational excellence initiatives across the support function.
Change & Release Management
- Participate in release cycles and production deployments.
- Perform pre-release validation and post-release verification activities.
- Coordinate deployment activities with development and infrastructure teams.
- Review and communicate release notes to stakeholders.
- Ensure new functionality is supportable and operationally ready before production implementation.
Project Delivery
- Contribute to technology projects and strategic initiatives impacting trading systems.
- Support the introduction of new applications, enhancements, and platform upgrades.
- Define operational requirements, monitoring standards, and support models for new solutions.
- Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.
Required Experience:
Essential
- Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
- The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.
- Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.
- Experience providing application support as part of a global support team in a fast-paced trading environment.
- Proven experience managing high-severity production incidents and driving issues through to resolution.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Experience working directly with traders, sales teams, development teams, and senior business stakeholders.
- Strong commercial awareness with a clear understanding of how technology impacts front-office business performance.
- Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams.
- Ability to interact confidently with both junior and senior stakeholders across business and technology functions.
- Experience supporting complex and diverse technology environments and interconnected systems.
- Strong understanding of Linux/Unix environments.
- Good SQL and database troubleshooting skills.
- Scripting and automation experience using Python, Shell, or similar technologies.
- Experience with enterprise monitoring, observability, and support tooling.
- Results-oriented mindset with a strong sense of ownership and accountability.
Mandatory Requirements
- Front Office Trading Application Support experience is essential
- Investment Banking / Capital Markets experience is essential
- Rates Trading knowledge highly desirable
- London-based role requiring 5 days per week on-site attendance
- Participation in shift work and weekend rota support required
- Candidates must already be based in or around London
- No sponsorship available for this position
- Excellent stakeholder management and communication skills required
- Proven experience supporting mission-critical trading applications in a Front Office environment required
Highly Desirable
- Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
- Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
- Experience within a global follow-the-sun support model.
- Exposure to release management, DevOps practices, and production change processes.
- Familiarity with vendor and in-house trading platforms.
Education
- Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline.
- Equivalent industry experience will also be considered.
Additional Information
#TalanUK