(MAU) Payroll Technician Specialist I
Ceridian
Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location
About the Opportunity:
Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs and transmitted accurately and timely.
What you’ll get to do:
• Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited and transmitted accurately and on time
• Ensure accurate and timely processing of payroll impacting changes, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee enquiries
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents
• Provides customers with regular and timely incident updates
• Maintains the highest level of customer satisfaction
• Contributes to the support knowledge base
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Monitors scheduled import & export files
• Processing of import files records and generates export HR files from DF to ICP
• Process validation and investigates the files / failed imports
• Login cases via CRM, failed import / export files / notifications
• Updating share points status after each job
• Work in coordination with technical support team
• Validate trials exception error reports vs GTN
• Keep the Global team aware of any escalations and feedback from Partners / Clients
• To adhere with procedures / controls in place.
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service
• Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
Skills and Experience we Value:
• Experience in high volume payroll operation. End to end payroll experience is a plus.
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements
• Time Management and prioritization
• Previous customer support experience
• Demonstrable written and verbal communication skills using a variety of media dependent on the situation
• Fluency in English (oral and written)
• Telephone manner
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)
• Quality Focus
• Results orientation
• Capacity to adapt to Change
• Initiative
• People Sensitivity
• Customer Orientation
• Teamwork & Cooperation
• Results Orientation
• Information Seeking
• Distribution of Knowledge
• Assertiveness
• Systems Orientation / Attention to detail
• HSC Holder or Higher Education
• CIPP certified / Native Payroll certified (EMEA)
• Sound knowledge of GDPR
• At least 2 years of work experience in a customer-facing office environment
• EMEA working hours
• Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays