Systems Engineer - Field Services
NEC · Sydney
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- Systems Engineer - Field Services
Date: 19 Oct 2026
Office Location: Sydney, NSW, AU, 2000
Company: NEC Corporation
About the Role
NEC is seeking a UC & Network Systems Engineer to join our Field Services team in Sydney. This is an exciting opportunity to work with a global technology leader and play a key role in delivering innovative ICT solutions to enterprise and government customers.
In this role, you will provide both on-site and remote support across NEC and multi-vendor voice and data network environments. Working directly with customers, you will be responsible for the installation, maintenance, troubleshooting, and resolution of incidents relating to Unified Communications (UC) and network infrastructure.
You will ensure the ongoing availability, performance, and reliability of customer environments while meeting agreed service levels and delivering exceptional customer outcomes. This role offers the opportunity to work with leading technologies, diverse customers, and a highly skilled team of industry professionals.
Key responsibilities
Incident/Request management to support calls
Problem Management to support problems
Change Management (inclusive of hardware Moves, Adds, & Changes) to support changes
Management of spares for use during break-fix situations
Work collaboratively with customers, vendors, and internal teams
Maintain accurate documentation and service records
Use tools like Wireshark, RTMT, and Cisco diagnostics for real-time monitoring and fault resolution
Perform maintenance, upgrades, and system health checks
Key Skills
Ability to prioritise tasks and self-manage time effectively
Strong troubleshooting and analytical skills to resolve technical issues
Proven expertise in ICT project delivery and support
Capacity to learn and adapt to innovative technologies
Strong customer service and focus on quality outcomes
Desired Experience
Webex Calling and Webex Contact Center
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX)
Mitel MiVoice Business and MiCollab, Mitel Contact Centre and Mitel Border Gateway
Proficiency with Wireshark and Cisco RTMT for diagnostics and troubleshooting
Solid understanding of SIP, VoIP, QoS, and network integration with UC systems
MS Teams
Knowledge of networking
Qualifications
Degree or certification in IT or a related field
Cisco Associate-Level Certifications (CCNA) or equivalent
Cisco Professional – Level Certification (CCNP Collaboration)
OH&S Construction Induction (White Card) preferred
ITIL Foundations Certificate is beneficial
Additional Requirements:
Working with Children Card
Availability for on-call and after-hours support
National Police Clearance
Come work with us:
At NEC, we are committed to building an inclusive, diverse, and supportive workplace where our people can thrive. As a member of the NEC team, you will benefit from flexible work options to suit your lifestyle. Health and wellbeing programs to support your physical and mental health. Ongoing learning and development opportunities to help you grow in your career.
Benefits
Flexible work options to suit your lifestyle
Health and wellbeing programs to support your physical and mental health
Ongoing learning and development opportunities to help you grow in your career