Business Strategy Leader, Service
Edward Jones
As the firm accelerates its digital and AI transformation, Enterprise Care Business Intelligence serves as the operational backbone that enables change to scale consistently and effectively. By making work visible, measurable, and governed, it empowers leaders to implement automation and AI with confidence, ensuring solutions are sustainable, repeatable, and aligned across the organization rather than fragmented into isolated point solutions.What You will do:
Lead the development and execution of strategic initiatives that support Enterprise Service and broader organizational objectives. This may include:
- Designing performance management tools, objectives, and success measures for the Service population.
- Providing thought leadership to define and implement Enterprise Service programs and other firm-wide priorities.
- Partnering with business areas and field leaders to assess current and future needs related to strategy, organizational design, talent, and culture.
- Driving continuous improvement efforts to enhance the efficiency, effectiveness, and risk management of Enterprise Service processes, including workforce planning and performance management
Lead, coach, and develop associates to maximize team effectiveness and strategic impact.
Lead complex initiatives that directly support divisional and Enterprise Service strategies by:
- Defining project scope, deliverables, timelines, resource needs, and critical path activities.
- Monitoring progress against schedule, scope, quality, and budget objectives using established metrics and controls.
- Evaluating trade-offs and making data-driven recommendations to senior leadership.
- Partnering with leaders across the organization to secure resources and drive successful outcomes.
- Identifying, assessing, and mitigating project risks and issues.
- Facilitating meetings, communicating progress, and developing solutions to achieve project objectives.
- Providing timely and actionable insights to senior leadership to support decision-making.
- Building and maintaining strong relationships across departments, divisions, and external vendors.