Senior Business Program Manager

Microsoft · Washington · $97,600–$188,400 (stated in the posting)

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The Senior Business Program Manager serves as a strategic advisor and operational leader in the US Federal Operating Unit, partnering closely with the leadership team to drive execution of business priorities. The role's mission is to simplify complexity, create clarity, accelerate business outcomes, and enable the team to operate effectively through disciplined planning, operational rigor, and cross-functional collaboration.

This role leads workstreams such as headcount management, fiscal year planning, Copilot reporting, and business insights. The BPM partners across the Fed Exec office, Finance, HR, Sales Excellence, and other business stakeholders to ensure alignment between strategy and execution while driving accountability for key priorities and initiatives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Business Operations

• Drives compliance, prioritization, and decision support for leaders across the organization by creating clarity in ambiguous situations. Partners with the leadership team to develop and execute planning processes, ensuring coordination with corporate planning processes and integration across the broader organization.
• Ensures alignment on strategic initiatives across functions. Communicates plans and creates common understanding of business priorities and metrics. Identifies and implements effective practices for strategic execution, advocates for business needs, and coordinates with key stakeholders across the enterprise.
• Contributes to organizational design to facilitate successful implementation of plans and strategies. Researches and proposes strategic options to the leadership team. Tracks and reports on key indicators of success to align priorities.
• Facilitates the team's rhythm of business (ROB) and balances the necessary rigor with innovation and agility.  

Maximizing/ Extending the Leader

• Fosters and leverages broad network to support execution across the business. Manages and cultivates relationships with leaders and stakeholders at scale.
• Leverages understanding of stakeholder needs and political landscape to ensure content is tailored to audience and breaks down complex information into actionable, business-aligned steps. Carries out related reporting and exception management as required.
• Works with org leader to ensure team activities are aligned with strategic objectives. Exercises confidentiality and discretion throughout work to assure and maintain trust with all stakeholders.

Business Program Excellence and Execution

• Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., OKRs and KPIs) to demonstrate the value of the program and show business impact through storytelling and data. Adapts communication style and storytelling strategy according to audience and business needs.
• Defines and executes on a landing and communication plan (e.g., target audience(s), communication strategy). Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams to ensure all program requirements are understood and can be met.
• Collects and evaluates success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics (e.g., acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data to derive insights and training that help identify current and future program risks and mitigation plans and opportunities to streamline and optimize programs based on lessons learned, and plan to sunset programs that are no longer necessary or meeting objectives.
• Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems defines the program strategy, gathers program requirements, establishes and maintains alignment with stakeholders/leaders, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Ensures security principles are incorporated into all planning processes.

Special Project/Programs and Initiatives

• Drives cross-team projects as needed to meet the evolving business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations.
• Helps the organization become Frontier in its AI adoption. 

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred Qualifications:

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• Track record of delivering measurable business improvements
• Partnering across teams, aligning goals and driving focused results with large impact
• Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations
• Experience running multiple projects and requests at the same time
• Solid verbal and written communication skills
• Solid team player with strong interpersonal skills
• Quick learner and willing to adapt to a dynamic working environment

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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