Sales Support Specialist - Ho Chi Minh City

DHL · Ho Chi Minh City

Main tasks & key responsibilities:

Supports the customer-facing organization (Key Account/ Field Sales/ TeleSales and Trade Lane Teams) by:

- Preparing quotations and contracts (incl.

rate proposals and proposal writing)

- Supporting the customer contact by preparing customer documents

- Supporting the customer planning and implementation process

- Providing customer information, supporting the identification and qualification of Sales leads

- Analyzing Sales Index

- Preparing business reviews

- Preparing Sales reports e.g., Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc., by customers

Qualifications:

- Broad understanding of the global forwarding industry and the DHL Global Forwarding business models

- Ability to handle multiple and hanging priorities

- Ability to work effectively, independently, and in a Team environment.

- Excellent verbal and written communication skills

- Excellent basic business skills

- Experience with MS Office, e.g., Outlook; experience with CRM tools preferred

Working Location: 8th Floor, Etown 5 Building, 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City

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