Expert SLS CRT CPM
DHL · Bogotá
Expert SLS CRT CPM
Key Responsibilities:
- General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
- Responsible for providing support to the assigned account.
- Review and ensure the achievement of specific client KPIs and service agreements.
- Generate, analyze, and present performance reports to stakeholders.
- Maintain clear and effective communication with internal and external third parties to meet client expectations.
- Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.
- Act as the key contact for escalations, ensuring timely and effective solutions.
- Develop and maintain sustainable relationships with internal and external stakeholders.
- Coordinate and oversee business implementations.
- Participate in and/or lead customer reviews (QBR and/or MBR).
- Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.
- Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.
- Recommend and coordinate necessary changes based on process analysis.
- Assist DGF operations in resolving complex issues.
- Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.
- Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.
- Filter and consolidate information from multiple sources to provide accurate and relevant insights.
- Prepare and deliver management reports, dashboards, and presentations for different audiences.
- Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.
- Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.
- Apply and enhance supply chain knowledge to optimize end-to-end processes.
- Monitor, measure, and improve KPIs through continuous improvement methodologies.
Skills / Requirements:
- Professionals in industrial engineering, international business, or related fields
- Minimum of 2 years in logistics processes
- Extensive knowledge of cargo transportation and the logistics industry
- Fluent communication in English (verbal and written), (B2 – C1)
- Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Customer service and communication skills.
- Teamwork and autonomy+
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects