Operations Team Member_SUPPORT SERVICES_0227_1288_1058592

Kotak Mahindra Bank · Mumbai

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Job Summary

Support end-to-end Credit Bureau Reporting activities by ensuring accurate and timely reporting to CICs, managing data quality, resolving record rejections, and supporting regulatory compliance.

Key Responsibilities

Bureau Reporting

• Execute periodic bureau reporting as per regulatory and internal timelines.
• Validate source data and ensure successful file submissions to bureaus.
• Monitor bureau acknowledgements and reporting outcomes.

Data Quality & Rejections

• Review and analyze bureau record rejections.
• Coordinate with Business, Operations and Technology teams for issue resolution.
• Perform reconciliations and data validation checks to improve reporting accuracy.

Compliance & Governance

• Ensure adherence to RBI and CIC reporting guidelines.
• Support internal and external audit requirements.
• Maintain reporting MIS, trackers and process documentation.

Process Improvement

• Identify opportunities to enhance reporting quality and efficiency.
• Support automation and regulatory change initiatives.

Qualifications & Experience

• Graduate in Commerce, Finance, Business Administration, IT, or related field.
• 3-5 years of experience in Bureau Reporting, Credit Operations, Regulatory Reporting or Banking Operations.

Skills Required

• Strong analytical and problem-solving skills.
• Good knowledge of Excel and data analysis.
• Understanding of CIC reporting processes and RBI guidelines.
• Effective communication and stakeholder management skills.
• Attention to detail and ability to meet stringent timelines.

Key Performance Indicators (KPIs)

• Timely submission of bureau reports.
• Reduction in bureau record rejections.
• Timely closure of consumer disputes.
• Compliance with regulatory and audit requirements.
• Improvement in data quality metrics.

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