GBS Pillar Leader - Process Optimisation

STMicroelectronics · Kuala Lumpur

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OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 122 nationalities, present in 40 countries, and comprising over 49,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo,  drive innovation, and unlock their own potential. 

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE 

Responsible for leading and managing the transformation of our Global Business Services organization (GBS) to enhance efficiency, effectiveness, and service quality within the various projects centrally managed by GBS. GBS is located in Malaysia, Greater Noida and Naples. It's purpose is to serve operational function within Finance, divided in 4 pillars (Invoice to Cash, Source to Pay, Record to Report and Governance), the role of GBS Transformation Manager is to work transversally across all these pillars.

This role involves strategizing, planning, and driving efforts of colleagues from GBS as well as other departments to ensure proper execution of transformation initiatives in alignment with organizational goals and drive continuous improvement. GBS Transformation Manager is collaborating with various stakeholders to ensure seamless transitions and optimal performance of shared services. This role is pivotal in the finance department transformation to support efficient centralization of roles and responsibilities in GBS as well as increase level of digitalization and automation within the different finance functions.

The projects are by definition evolving over time, to illustrate better this role that doesn't have an equivalent in the company, please here is the list of closed / ongoing initiatives managed as well as below examples of projects with details on role / responsibilities, impacts:

• Standardization of practices within GBS: Leading the project coordinating GBS and consultant to create a documentation of all processes performed by GBS i.e. a unique document providing step by step explanations on how to complete a task ensuring harmonization, efficiency, better onboarding, business continuity in case of absence... 157 documentation (covering the 4 pillars) are now available on ServiceNow.
• Optimize existing software usage: Leading the project coordinating with WW local HR and CFS  to ensure that 100% of our employees' bank data is entered into PeopleFirst. Fix the bugs and support the implementation of solutions for specifics cases. This effort aims to eliminate the outdated and risky practice of updating bank data directly in SAP.
• New processes implementation: 1) Responsible to establishing a four-eyes control for One Time Vendors' bank details. This includes designing the process, coordinating with CFS to develop the necessary tool in SAP for data control, collaborating with Corporate Treasury and I2P to draft the documentation, training the Governance team responsible for this new process, and monitoring any unexpected issues post-release until stabilization. 2) Customer Refund Process Review:  In charge to standardize the process, improve the efficiency and security by implementing a dual check of the bank coordinates. This includes the preparation and release of documentation covering

the process, as well as training the I2C team to ensure a smooth go-live. Additionally, the Customer Refund Process involved creating a new payment method in SAP specifically for customers (since only one for suppliers existed) and coordinating with CFS for its development and with local finance and corporate treasury to have an alignment on this new process. This process applies to all billing entities within ST.

• E-invoicing: Responsible to manage evolution of regulations of e-invoicing on a global basis, decision on best tool to suit legal requirements, managing implementation including consultant, managing interactions with DTIT and related systems developments, local entities are completely hands off and getting updates on status of project.
• Invoice processing: Leading the implementation project of AI allowing to automatically process invoices received without any manual intervention.

PRINCIPAL ACCOUNTABILITES

Process Improvement/standardization

• Identify opportunities for process optimization and standardization within GBS.
• Data analytic: Understand the current process to standardize
• Lead process reengineering efforts to enhance efficiency and reduce operational costs.
• Implement best practices and industry standards to improve service delivery- Move to an End to End ownership of the processes

Stakeholder Management

• Collaborate with key stakeholders, including senior management, department heads, and external partners.
• Manage stakeholder expectations and address concerns promptly.

Change Management

• Develop and execute change management plans to ensure smooth transitions.
• Provide training and support to staff to adapt to new processes and technologies.
• Share a culture of continuous improvement and innovation.

Process automation & System optimization

• Efficiency increase & Enhanced productivity (reduction in manual task and processes, leading to faster completion times + Employees can focus on higher-value tasks and strategic activities instead of repetitive manual work).
• Cost savings (Lower operational costs due to reduced need for manual labor and decreased error rates)- Improve accuracy (Enhanced data accuracy and consistency through automated data entry and processing. Reduction in human errors, leading to more reliable and precise outputs).

Regulation/Risk & Compliance

• Determine the necessity for implementing a new process or deploying a new system to ensure compliance to regulation and/or mitigate a potential risk for the company.
• Reduce Risk Exposure (Identification and mitigation of potential regulatory and compliance risks)- Improve Internal Controls

• System resolution
• - Supporting GBS system resolution interfacing with CFS

Innovation and Continuous Improvement

• Foster a culture of innovation by continuously seeking new automation opportunities.
• Ongoing assessment and refinement of processes to ensure they remain optimized and effective.

E-invoicing

• Ensure adherence to local regulations worldwide.
• Develop solutions to achieve local compliance.
• Collaborate with stakeholders for the implementation of the solution.
• Oversee the deployment process of the solution.
• Manage the go-live phase and assess the impact on various stakeholders.

YOUR SKILLS & EXPERIENCES

• Master's degree in Finance & Accounting
• 10 years of experience in the Finance Department of a major industrial company and/or consulting firm
• Deep knowledge of SAP
• Extensive knowledge of excel, office suite, PowerBI
• English business proficiency

ST is proud to be one of the 17 companies certified as a 2026 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. 

To discover more, visit st.com/careers.

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