PMO Senior Manager, HR Transformation
Chanel · London
About the job
The PMO Senior Manager enables the successful delivery of CHANEL’s People & Organisation (HR) transformation agenda by bringing structure, visibility and execution discipline to our most strategic priorities.
As a key member of the P&O Transformation Office, you will orchestrate complex initiatives as one integrated portfolio, helping leaders manage interdependencies, make informed decisions and translate ambition into measurable impact.
Working closely with senior leaders across P&O, Finance, Technology and the business, you will create the transparency, challenge and momentum needed to deliver transformation outcomes with confidence.
This is an opportunity to help shape the future of the People & Organisation function at CHANEL.
What impact you create at Chanel
1. Transformation Planning & Delivery Orchestration
- Maintain an integrated transformation roadmap with clear visibility of milestones, dependencies and critical decisions.
- Connect initiatives, teams and stakeholders to enable coordinated execution across the transformation portfolio.
- Monitor programme health, surfacing risks, bottlenecks and opportunities to accelerate progress.
- Translate strategic objectives into actionable plans, measurable outcomes and disciplined delivery rhythms.
2. Governance, Decision-Making & Executive Alignment
- Maintain the Transformation Office governance rhythm, including leadership forums, steering committees and decision processes.
- Prepare sharp materials, insights and recommendations that support executive alignment and strategic decisions.
- Maintain visibility of actions, decisions, risks and escalations to ensure accountability and timely follow-through.
- Create transparency across interdependencies and help resolve cross-functional challenges.
3. Performance, Value Realisation & Risk Management
- Leverage data, digital tools and AI-enabled approaches to strengthen portfolio intelligence, anticipate risks and dependencies, streamline dashboards, metrics and reporting and provide leaders with timely, actionable insights.
- Track benefits, value creation and strategic objectives to ensure transformation investments translate into impact, in close alignment with Finance.
- Proactively manage risks, issues and dependencies, escalating where needed with clear mitigation options.
4. Operational Excellence & Transformation Capability
- Establish consistent programme management standards, governance processes and delivery controls.
- Maintain key documentation, deliverables and artefacts to a high professional standard.
- Improve tools, processes and ways of working to strengthen transformation delivery across P&O.
- Build collaboration, engagement and accountability across the Transformation Office and wider programme community.
You are energised by
- Shaping and delivering global transformation priorities that strengthen People & Organisation.
- Working at the intersection of strategy and execution, turning ambition into measurable outcomes.
- Partnering with senior leaders across functions and geographies to solve complex organisational challenges.
- Creating clarity, alignment and momentum across multiple priorities and stakeholders.
What you will bring
Experience and Knowledge
- Significant experience in large-scale transformation, PMOs or strategic portfolios within complex global organisations.
- Strong expertise in governance, planning, reporting, risk management and executive stakeholder engagement.
- Proven ability to operate in matrixed environments with multiple stakeholders and competing priorities.
- Strong understanding of AI-enabled PMO practices, with experience using AI and digital tools to enhance portfolio insights, reporting, risk identification, decision support and delivery effectiveness.
- Knowledge of retail or luxury environments.
Leadership skills
- Strong organisational discipline, with the confidence to navigate ambiguity and evolving priorities.
- Excellent stakeholder management and influencing skills with senior leaders and cross-functional teams.
- Analytical mindset, with the ability to connect information, identify implications and frame choices.
- Ability to bring clarity and pace without creating unnecessary process.
- Collaborative, resilient and proactive, with a strong sense of ownership.
What Chanel can offer you
- The opportunity to play a meaningful role in shaping the future of People & Organisation at Chanel, with visibility across a broad and ambitious transformation agenda.
- Exposure to complex, strategic challenges and the opportunity to work closely with senior leaders and colleagues across P&O, Finance, Technology and the business.
- The chance to broaden your transformation expertise, from portfolio orchestration and governance to value realisation and executive decision-making.
- An environment where you can bring your perspective and experience to shape better ways of working, while continuing to learn from different functions, markets and areas of expertise.
- A role that combines strategic perspective with tangible impact, allowing you to see how your contribution helps turn transformation ambition into lasting organisational outcomes.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.