Senior IT Analyst Applications

Caterpillar · Bengaluru

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Roles and Responsibilities

• Partner with business stakeholders to understand dealer order-planning, product-structure, interface, data, reporting, and operational-planning needs.
• Collect, analyze, document, and maintain business requirements, user stories, process flows, functional specifications, acceptance criteria, and traceability for application changes.
• Assess enhancement requests and production issues, clarify business value and impact, and support backlog refinement with product and technical teams.
• Level 4 support for product incidents, service requests, data issues, and recurring defects; analyze application behavior, interfaces, logs, batch dependencies, and business impact to support root cause analysis.
• Coordinate development requests with developers, database teams, infrastructure teams, cybersecurity partners, and vendors; validate that fixes address the documented business need.
• Manage enhancements and code fixes from demand intake through implementation, including scope clarification, test planning, business validation, release readiness, and post-production verification.
• Develop functional, integration, regression, and user acceptance test scenarios; coordinate test execution, document evidence, manage defects, and confirm solution quality.
• Create and maintain application support procedures, interface inventories, data mappings, knowledge articles, and business continuity or recovery instructions.
• Facilitate communication between business and technical teams by translating business needs into clear solution requirements and technical issues into understandable business impacts and options.
• Identify opportunities for product modernization, process simplification, automation, improved controls, stronger monitoring, and reduced manual support effort.
• Participate in Agile ceremonies and collaborate with product owners, architects, developers, testers, vendors, and business users throughout the delivery lifecycle.
• Perform other job duties as assigned by Caterpillar management from time to time.

Candidates Will Have

• Four-year bachelor's degree in Information Technology, Computer Science, Supply Chain, Engineering, Business, or a related field.
• 3+ years of relevant experience in business analysis, solution analysis, application support, product support, or technology delivery.
• Experience gathering, analyzing, and documenting business and functional requirements, user stories, process flows, and acceptance criteria.
• Experience supporting enterprise applications and coordinating production incident, problem, change, and release activities.
• Demonstrated analytical and problem-solving skills, including the ability to investigate business-process, application, interface, and data issues.
• Experience developing test scenarios, coordinating user acceptance testing, managing defects, and validating production changes.
• Working knowledge of SQL, relational data concepts, interfaces, batch processing, and system integration or data-flow analysis.
• Ability to communicate clearly with business and technical audiences and manage work across global, cross-functional teams.
• Strong skills in accountability, organization, collaboration, customer focus, and managing priorities under time constraints.

Top Candidates Will Also Possess These Qualifications

• Experience supporting Sales & Operations Planning, dealer demand or order planning, order management, product configuration, bill of materials, or manufacturing processes.
• Knowledge of S&OP business processes, data structures, batch cycles, interfaces, controls, and downstream dependencies.
• Familiarity with C#/.NET and Python applications sufficient to support requirement analysis, issue triage, testing, and collaboration with developers.
• Experience with Oracle, Snowflake, Windows Server, FTP or secure file transfer, load-balanced applications, and operational-monitoring tools.
• Experience with Agile delivery methods, Azure DevOps, ServiceNow or comparable work-management and service-management tools.
• Experience supporting application-security findings, vulnerability remediation, dependency upgrades, and regression validation.
• Ability to use data and analytics to identify trends, validate business outcomes, define requirements, and support decision-making.
• Knowledge of Caterpillar planning, ordering, product-structure, and application-delivery processes is a plus.

What You Will Have

Business Analysis: Knowledge of methods for eliciting, analyzing, documenting, validating, and managing business requirements; ability to translate stakeholder needs into actionable solution requirements and acceptance criteria.

Core Application Systems: Knowledge of production application systems used to support internal and external clients; ability to analyze application behavior, dependencies, interfaces, and business impacts.

Analytical Thinking: Knowledge of techniques and tools that support structured analysis; ability to interpret business processes and data, identify patterns, and distinguish root causes from symptoms.

Application Delivery Process: Knowledge of major delivery tasks, controls, and deliverables; ability to support requirements, testing, release readiness, implementation, and post-production validation.

System and Technology Integration: Knowledge of how applications, databases, batch jobs, file transfers, and technology platforms exchange information; ability to analyze and document end-to-end data flows.

Software Quality Management: Knowledge of test planning, traceability, defect management, regression testing, and acceptance practices; ability to confirm that delivered solutions meet business expectations.

Problem Management: Knowledge of incident investigation and root cause analysis; ability to coordinate corrective and preventive actions for recurring operational issues.

Information Security Technologies: Knowledge of application-security concepts and remediation processes; ability to coordinate business-impact assessment, test planning, and validation for security-related changes.

Stakeholder Management: Ability to build effective relationships, facilitate decisions, communicate risks and dependencies, and align business and technical teams around clear outcomes.

What Success Looks Like

• DOP and Global BOM requirements are clear, complete, actionable, and traceable to business outcomes.
• WD 10 processing is monitored and validated, with timely coordination and transparent stakeholder communication when issues occur.
• Production issues are analyzed efficiently, business impact is understood, and sustainable corrective actions are implemented.
• Enhancements and fixes are thoroughly tested and released with minimal disruption to business operations.
• Application, interface, process, and support documentation remains accurate and usable.
• Business and IT teams work from a shared understanding of scope, priorities, risks, dependencies, and acceptance criteria.
• Continuous-improvement opportunities reduce recurring issues, manual effort, and operational risk.

What You Will Get

• Work Life Harmony
• Earned and medical leave.

Holistic Development

• Personal and professional development through Caterpillar's employee resource groups across the globe
• Career development opportunities with global prospects

Health and Wellness

• Medical, life, and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance through the annual incentive bonus plan

Additional Information

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. through the Caterpillar careers website. Caterpillar is an Equal Opportunity Employer (EEO). EEO/AA Employer. All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.

Skill Descriptors
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:

• Manages application-related issues, implications, and approaches with clients.
• Evaluates key interfaces and interdependencies among core applications systems.
• Explains features and benefits of core applications for consideration by business units.
• Implements existing and planned application enhancements in major business units.
• Tracks data flow between own applications and core applications in other business areas.
• Plans enhancement, conversion, and retirement strategies for core applications.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
Level Extensive Experience:

• Analyzes system requirements and translates them into detailed design specifications.
• Designs complex application architectures that meet performance, scalability, and reliability requirements.
• Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design.
• Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution.
• Troubleshoots complex design issues and provides innovative solutions.
• Prepares technical design documents and blueprints for applications.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:

• Tracks problems associated with the quality and effectiveness of application software.
• Researches the benefits and drawbacks of an organization's application software.
• Drafts application software usage for the department's needs.
• Provides instant support for end users of application software.
• Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:

• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Extensive Experience:

• Designs and develops applications or technology interfaces and bridges.
• Documents existing best practices for system or technology integration processes.
• Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative.
• Delivers training on major issues, interfaces, considerations and potential pitfalls and risks.
• Discusses with line areas on data, technology and application integration issues.
• Advises others in how to integrate projects across multiple technologies.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Extensive Experience:

• Verifies the proper flow of transactions across all input, output and storage channels or devices.
• Evaluates interoperability of new systems with existing systems during the beta testing phase.
• Supervises the testing of complex, multi-platform and distributed applications.
• Designs processes to ensure that the system meets and maintains requirements and expectations.
• Coaches end users on the development of test data and test scenarios for system validation.
• Manages the execution of test plans, including resources, strategies, schedules, processes and tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:

• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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