Data Center Field Installations Technician (L2)
NTT DATA · Kallang
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The Data Center Field Installations Technician (L2) is a developing technical role responsible for executing and overseeing in-rack installation activities of moderate complexity within a data center environment. This includes rack builds, equipment installation, structured cabling, power distribution, advanced cooling integration (DX and direct-to-chip liquid cooling), and initial system bring-up activities.
This role works with greater autonomy and is responsible for interpreting installation designs, validating work quality, and supporting troubleshooting during deployment activities.
Through proactive coordination and problem-solving, this role ensures installations are completed efficiently, accurately, and in alignment with technical standards and project timelines.
The primary objective of this role is to deliver high-quality installation and validation outcomes while minimizing delays, rework, and SLA risks.
The Data Center Field Installations Technician (L2) is responsible for managing standard to medium-complexity installation tasks, guiding L1 technicians, and resolving issues encountered during implementation.
Key Responsibilities
- Lead rack build and in-rack deployment activities based on design documentation
- Interpret rack layouts, elevation diagrams, and cabling schematics
- Perform and validate rack & stack activities for servers, storage, and network equipment
- Execute and verify structured cabling (fiber and copper), including basic testing/validation
- Install and validate power connections (single/dual feed, PDUs, load considerations)
- Implement and optimize cooling solutions:
- Configure airflow best practices for DX-cooled environments
- Install and validate direct-to-chip (D2C) liquid cooling systems, including cold plates, hoses, manifolds, and quick disconnects
- Perform visual inspections for leaks and ensure proper routing, strain relief, and secure connections
- Perform initial system bring-up activities:
- Execute OS installation and basic configuration (in line with build standards and imaging processes)
- Validate hardware functionality (POST checks, BIOS/firmware baseline verification)
- Perform basic network connectivity checks where required
- Conduct post-installation quality assurance:
- Verify installations against design specifications and checklists
- Perform cable, power, and labeling audits
- Validate airflow and cooling setup (DX and D2C)
- Identify and remediate defects or escalate issues
- Identify and resolve installation issues, escalating when required
- Support and guide L1 technicians on best practices and procedures
- Coordinate with project teams, engineering, and operations for smooth delivery
- Update documentation and report installation progress and deviations
Health & Safety Responsibilities
- Ensure compliance with all data center safety standards, permits, and procedures
- Actively promote safe working practices and intervene in unsafe situations
- Apply electrical safety awareness when working with powered equipment and PDUs
- Follow and enforce safe handling procedures for direct-to-chip liquid cooling systems (including leak prevention and response)
- Ensure proper use of PPE by self and supporting team members
- Conduct risk awareness during installations (e.g., heavy lifts, cable congestion, liquid connections)
- Maintain high standards of housekeeping and workspace safety
- Report and escalate hazards, incidents, and non-compliance issues
Requirements (L2)
- Proven experience in data center installations or similar hands-on technical role
- Strong understanding of rack infrastructure, server, storage, and network hardware
- Proficiency in structured cabling (fiber and copper) and cable management best practices
- Experience with power distribution within racks (PDUs, dual feeds, redundancy concepts)
- Working knowledge of cooling methodologies:
- DX airflow management within racks
- Direct-to-chip (D2C) liquid cooling systems (installation, connection handling, and basic validation)
- Experience with system deployment activities:
- OS installation and imaging tools (e.g., PXE, ISO-based installs, or automated deployment tools)
- Basic BIOS/firmware configuration and hardware validation
- Familiarity with post-install validation and quality assurance processes
- Ability to read and interpret technical drawings, schematics, and MOPs
- Strong troubleshooting and problem-solving skills during installations
- Ability to work independently and guide junior technicians
- Good understanding of health and safety regulations in data center environments
- Physically capable of performing installation tasks in demanding environments
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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