APAC HR Advisory Support Associate

JPMorgan Chase · Singapore

Help leaders and managers make critical people decisions with clarity, discipline, and care. In this role, you will be the operational and analytical engine that keeps Human Resources advisory work moving—accurately, on time, and with strong stakeholder partnership. You will manage day-to-day case delivery, translate needs into clear actions, and coordinate across teams to improve outcomes and experiences. If you enjoy structured problem solving, working across priorities, and bringing order to complex requests, this role offers broad exposure and meaningful impact.

As a Human Resources Business Advisory Support Associate in the Human Resources Business Advisory Support team, you will provide operational, analytical, advisory, and client-management support to Human Resources Business Advisors and line-of-business stakeholders. You will run end-to-end case management with strong documentation and follow-through, balancing responsiveness, quality, and risk and control requirements. You will turn data and reporting into decision-ready insights and help simplify delivery by coordinating handoffs across teams.

Job responsibilities

Deliver high-quality client and stakeholder outcomes by clarifying needs, confirming scope, and aligning delivery to team priorities
Support Human Resources Business Advisors with case management and independently partner with line-of-business stakeholders to deliver strong people outcomes
Manage Human Resources casework end-to-end, including documentation, workflow tracking, and timely closure
Prioritize and execute multiple requests in parallel, resetting expectations early when timelines or quality may be at risk
Coordinate across Human Resources partners and related teams to align owners, handoffs, dependencies, and delivery timelines
Produce recurring and ad hoc reports, reconcile inputs, and interpret data to surface themes, risks, and opportunities
Identify issues early, resolve within scope using established guidance, and escalate sensitive or complex matters appropriately
Communicate clearly with stakeholders, confirming shared understanding and tailoring messages to different audiences
Maintain strong standards for confidentiality, conduct, policy, governance, and risk and controls in day-to-day execution
Improve processes by identifying recurring friction points, proposing practical enhancements, and supporting implementation
Guide stakeholders to appropriate tools and resources to enable effective self-service and reduce repeat issues

Required qualifications, capabilities, and skills

Minimum 3 years of experience in Human Resources, business advisory support, operations, or a related role
Experience supporting or managing line-of-business stakeholders and handling multiple concurrent requests
Experience delivering structured case management (intake, documentation, tracking, resolution, closure) with strong attention to detail
Experience producing and interpreting reports, including reconciliations and trend analysis, to inform decisions
Ability to coordinate across teams and stakeholders to drive clear ownership, handoffs, timelines, and outcomes
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Bachelor’s degree or equivalent
Fluency in English

Preferred qualifications, capabilities, and skills

Experience working in financial services or another large, regulated, and risk-aware organization
Advanced Excel capability (for example: pivot tables, lookups, and building structured reporting)
Experience with Human Resources case management or ticketing tools and service delivery workflows
Experience supporting organizational change initiatives, stakeholder communications, or operating model transitions
Exposure to process improvement methods (for example: root cause analysis, continuous improvement practices)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Support HR Business Advisors with case management, insights and stakeholder coordination to deliver strong people outcomes.

More jobs at JPMorgan Chase · People & Recruiting jobs in Singapore