Field Service Representative (Field Service)

Boeing · Bristol

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At Boeing, we are innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you will learn and grow; contributing to work that shapes the world. Find your future with us.

BDUK is a subsidiary of the Boeing Company and currently employs over 2,100 people in the UK. We are responsible for delivering several exciting contracts to our UK defence customers including new capabilities like the E-7 AEW&C and the P-8A Maritime Patrol Aircraft, Autonomous Systems, C4ISR Services, Support for the Chinook & Apache Fleets, Logistic Information Services and Training Services and are very much in a growth phase.

BDUK engineering function operates a matrix organisation consisting of engineering departments that deliver technical skills, expertise and products into our programmes. This role will be in the Product Support Engineering Department. The Department consists of the following technical areas:

• Reliability Centered Maintenance Analysis
• Reliability and Maintainability
• Logistic Support Analysis
• Engineering Data Exploitation
• Obsolescence Management
• Technical Publications
• Product Support Engineering.
• Field Service Engineering

We are currently looking for an experienced Field Service Engineer (Mechanical) to join the BDUK Product Support Organisation to augment our Component Repair and Overhaul Services team.

The team is located at a supplier facility supporting the repair and overhaul of critical safety items such as transmissions, main rotor heads and hydraulic components that support the United Kingdom’s fleet of CH47 Chinook Helicopters.

This position is based in Almondbank, Scotland reporting to the ‘On-Site’ BDUK Almondbank Engineering Manager.

Position Responsibilities:

• Provide technical support to suppliers and customers to resolve maintenance and operational issues affecting component repair output and performance, prioritising safety and quality.
• Support product repair and overhaul lines by supplying procedures, authorized repair advice, and technical data to address engineering clarifications and sustain site output performance.
• Ensure compliance with Regulatory Articles, Defence Standards, company policies, processes, and procedures when resolving technical queries or providing advice using authorised engineering source information.
• Support coordination activities within the ‘In-Service’ function of the BDUK Rotary Wing Enterprise (RWE) among Maintenance Organisations, Continuing Airworthiness Management Organisation, Engineering Authority, Air Systems Coordinating Design Authority, suppliers, and BDUK functions.
• Utilise mechanical system design engineering knowledge to analyse, develop, and maintain technical data, including generating Publications Change Requests and unsatisfactory Feature Reports (MF765’s) to support safe and efficient operations.
• Conduct research on technical, operational, and quality issues, including Fault Investigations (MF760) under Material Review Board engineering guidance, identify root causes, document findings, and provide recommendations.
• Actively support Cost Reduction Initiatives (CRI) and Continuous Improvement (CI) through LEAN+ activities to maintain and elevate standards across all Boeing engineering functions.

Basic Qualifications (Skills/Experience):

• Eligibility for UK SC Security Clearance: Applicants must be able to obtain the necessary clearance

Preferred Qualifications (Skills/Experience):

• HNC in a relevant engineering subject desirable
• 5+ years of related work experience
• A significant amount of demonstrated Rotary Wing / Aircraft or Depot level experience and knowledge in aircraft maintenance procedures, practices, engineering drawings, standards and specifications.
• Knowledge of the Manual of Maintenance and Airworthiness Processes (MAM-P), associated MAA Regulatory Publications (MRP) and Defence Standards pertaining to maintenance, aircraft / component repairs.
• Extensive and specialised ability to analyse and interpret product data (e.g. Engineering drawings, Part Lists, Supplier data, specifications and standards).
• Ability to research and apply engineering principles to determine solutions to technical, operational and quality issues.
• Strong customer focus with the capacity to collaborate and communicate effectively and respectfully with relevant stakeholders, team members and other employees in development of problem-solving activities. Placing higher priority on team and organisation goals above personal goals is essential.
• Previous experience/knowledge of industrial processes such as machining or chemical processing is desirable.
• An Engineering degree with CEng or IEng registration is desired, or a significant amount of related work experience, or an equivalent combination of education and experience in the field of aircraft depth and fleet maintenance.

What Boeing Offers You:

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial, and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives

Work Authorisation:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

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