Concierge - Arabic Speaker
Hilton · Seychelles
Exceptional Hospitality Starts with You;
Guest Service
- Welcome and engage guests in a warm, friendly and professional manner.
- Provide personalized assistance to guests from arrival through departure.
- Anticipate guest needs and proactively offer assistance and recommendations.
- Respond promptly and professionally to guest enquiries and requests.
- Maintain a high level of discretion and confidentiality when dealing with guests.
- Develop positive relationships with guests and create memorable experiences.
Concierge Service
- Arrange restaurant and dining reservations both within and outside the hotel.
- Assist guests with transportation arrangements, including airport transfers, taxis, boat transfers and other transportation requirements.
- Provide information and assistance regarding excursions, tours, sightseeing and recreational activities.
- Assist guests with bookings for water sports, wellness, spa treatments and other experiences.
- Arrange special occasions such as birthdays, anniversaries, proposals and other celebrations.
- Assist with flower arrangements, gifts, deliveries and other special requests.
- Provide recommendations based on individual guest preferences and interests.
- Coordinate with external suppliers and service providers to ensure arrangements are delivered as requested.
Local & Destination Knowledge
- Maintain excellent knowledge of Seychelles, including:
- Beaches and attractions
- Restaurants and dining experiences
- Excursions and tours
- Shopping
- Cultural experiences
- Water sports and recreational activities
- Transportation options
- Local events and activities
- Provide accurate and up-to-date information to guests.
- Develop and maintain positive working relationships with reliable local partners and suppliers.
- Stay informed of new experiences, restaurants and activities available in Seychelles.
Guest Experience
- Create personalised recommendations and itineraries based on guest preferences.
- Identify opportunities to exceed guest expectations.
- Coordinate with other departments to ensure seamless delivery of guest requests.
- Follow up with guests to confirm that arrangements have been completed satisfactorily.
- Assist with VIP, repeat and special-status guests as required.
- Ensure all guest preferences and important information are communicated to the relevant departments.
Guest Complaints & Service Recovery
- Handle guest concerns promptly, professionally and empathetically.
- Take ownership of guest requests and follow them through to completion.
- Resolve issues within the scope of authority and escalate appropriately when required.
- Follow up with guests following service recovery to ensure satisfaction.
- Record relevant guest feedback and service recovery actions accurately.
Communication & Coordination
- Maintain effective communication with Front Office, Reservations, Housekeeping, Food & Beverage, Spa, Security and other departments.
- Ensure guest requests are clearly communicated and followed up.
- Conduct proper handovers between shifts.
- Maintain accurate records of pending guest requests and arrangements.
- Communicate changes or cancellations promptly to all relevant parties.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
As a Concierge - Arabic Speaker, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.