Spa Manager - NoMad Detroit

Hilton · Detroit

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SPECIFIC JOB KNOWLEDGE, SKILLS & ABILITIES 

  • Strong knowledge of spa operations, guest services, appointment scheduling, treatment categories, and retail operations. 

  • Familiarity with massage, body treatments, skin care, and the distinct professional scopes of practice applicable to each service. 

  • Ability to lead diverse service professionals with sound judgment, discretion, tact, and diplomacy. 

  • Strong organizational, financial, inventory, scheduling, and guest-service skills. 

  • Ability to use spa management software and Microsoft Outlook, Excel, and Word. 

  • Ability to communicate clearly and collaborate across hotel departments. 

The Spa Manager oversees the daily operation, guest experience, team leadership, and financial performance of the Spa at NoMad Detroit. This position ensures a refined, welcoming, and consistent wellness experience through exceptional service, thoughtful scheduling, effective treatment protocols, and meticulous facility standards. The Spa Manager is responsible for leading spa team members, coordinating guest appointments and treatment availability, developing and maintaining training standards, overseeing retail products and supplies, and partnering with Sales and hotel leaders to build spa revenue while protecting guest satisfaction and team member engagement.

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