Chapter Lead, Business Systems Analysis

CIBC · Toronto

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Digital and CX Technology is focused on building and evolving the experiences our clients rely on every day across online and mobile banking. As a Chapter Lead, Business Systems Analyst, you'll lead and support a team of Business Systems Analysts while also contributing directly within a delivery squad as an analyst. You'll help shape high-quality requirements, improve delivery practices, and ensure business needs are translated into clear, effective solutions for digital banking applications. In this role, you'll partner closely with technology teams, product partners, and other stakeholders to support the successful delivery of client-focused capabilities. You'll balance people leadership with hands-on analysis, providing coaching, guidance, and day-to-day support to help your team and squad deliver strong outcomes. You'll also help strengthen documentation standards and promote consistent, thoughtful analysis practices across the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• People leadership - Lead, coach, and support a team of Business Systems Analysts, helping to build their capabilities, prioritize work, and deliver strong results across online and mobile banking initiatives.
• Business and systems analysis - Translate business needs into clear requirements, process flows, and functional documentation that support the delivery of digital banking solutions.
• Squad contribution - Participate as an embedded analyst within a delivery squad, collaborating with partners across product, technology, design, and testing to move work forward effectively.
• Documentation excellence - Develop and maintain high-quality technical writing and analysis artifacts, ensuring requirements are clear, complete, and aligned with delivery objectives.
• Stakeholder partnership - Build strong working relationships with internal partners to clarify needs, resolve issues, and support informed decision-making throughout the delivery lifecycle.
• Continuous improvement - Identify opportunities to improve analysis practices, documentation standards, and team ways of working to support efficient and consistent delivery.

Who you are

• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in technical writing and business systems analysis for online and mobile banking applications. It’s an asset if you have experience working in agile delivery environments and supporting complex digital banking platforms.
• You have a degree/diploma in Computer Science, Business, or a related field.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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