Associate Application Analyst (Salesforce) Poland

Abbott Laboratories · Warsaw

Position Overview

The Associate Application Analyst will join the International IT team and support the day-to-day operations, maintenance, configuration, and continuous improvement of business applications, with a primary focus on Salesforce.

Working alongside experienced Application Analysts, developers, and business stakeholders, the Associate Application Analyst will help troubleshoot application issues, support end users, analyze business requirements, configure and test system changes, and contribute to the delivery of new functionalities.

The role offers an opportunity to gain hands-on experience with enterprise applications, IT support processes, and software delivery while developing technical and business analysis skills in an international environment.

We are looking for someone who is curious about technology, enjoys solving problems, takes initiative, and is eager to learn. Previous professional experience with Salesforce is not required, but nice to have.

Essential Duties

Include, but are not limited to, the following:

Application Support & Maintenance

Provide day-to-day operational and production support for Salesforce applications, working with experienced team members to investigate and resolve incidents and user requests.
Troubleshoot application issues, identify potential root causes, and escalate more complex problems to senior analysts or development teams when necessary.
Track incidents and service requests using issue tracking systems, ensuring timely follow-up and clear communication with end users.
Support routine Salesforce administration and configuration activities, including user access, permissions, data management, and standard application settings.
Assist in monitoring application performance, identifying recurring issues, and suggesting improvements to system stability and usability.

Business Analysis & System Improvements

Collaborate with business stakeholders and experienced analysts to understand business processes, gather requirements, and translate them into clear functional specifications.
Participate in assessing the impact and feasibility of requested changes to Salesforce and related business applications.
Support the configuration and implementation of system enhancements using established processes and procedures.
Identify opportunities to improve business workflows through existing platform capabilities, automation, or process changes.
Develop an understanding of how Salesforce interacts with other enterprise systems and contributes to end-to-end business processes.

Testing & Software Delivery

Participate in the delivery of application changes and enhancements, working closely with internal and external development teams.
Prepare and execute functional test cases to verify that system changes meet business requirements.
Support system integration testing (SIT), user acceptance testing (UAT), regression testing, and the validation of bug fixes.
Document defects, communicate findings, and work with development teams to ensure issues are addressed.
Assist with release preparation, deployment validation, and post-release support.

Documentation, Training & Collaboration

Create and maintain functional specifications, system documentation, support procedures, and user guides.
Assist in developing training materials and supporting end users in adopting new application features and processes.
Collaborate with cross-functional teams, including Business Analysts, Application Analysts, developers, and business stakeholders across different countries and time zones.
Provide regular progress updates, communicate potential issues, and proactively seek guidance when needed.
Participate in team meetings, application improvement initiatives, and IT projects.

General Responsibilities

Take ownership of assigned tasks and ensure they are completed accurately and on time, with appropriate support and supervision.
Demonstrate a willingness to learn new technologies, tools, and business processes.
Follow established IT processes, security standards, and company Quality Management System policies and procedures.
Demonstrate accountability, integrity, teamwork, and an inclusive approach to collaboration.
Be flexible and adaptable to changing business priorities and requirements.

Minimum Qualifications

Bachelor’s Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED)
0–3 years of relevant professional experience. Recent graduates and candidates at the beginning of their IT careers are encouraged to apply.
Basic understanding of information systems, software applications, databases, and how technology supports business processes.
Strong analytical and problem-solving skills, with the ability to investigate issues systematically and pay attention to detail.
Good communication and interpersonal skills, including the ability to explain technical information clearly and work with both technical and non-technical stakeholders.
Good written and spoken English (minimum B2 level), with the ability to communicate in an international work environment.
Ability to organize tasks, manage priorities, and work effectively both independently and as part of a team.
Proactive attitude, willingness to take ownership of assigned responsibilities, and eagerness to learn new technologies.
Adaptability and openness to feedback, changing requirements, and new challenges.
Ability to travel 5% of working time away from work location. May include overnight/weekend travel.
Authorization to work in work location without visa sponsorship.

Preferred Qualifications

The following qualifications are considered an advantage but are not required:

Interest in healthcare, life sciences, medical diagnostics, or related industries.
Experience working or studying in an international or multicultural environment.
Exposure to Salesforce Platform through academic projects, internships, Trailhead, or personal learning.
Salesforce certifications, such as Salesforce Certified Administrator, or progress toward obtaining one.
Familiarity with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or similar issue tracking systems.
Basic understanding of IT service management processes, including incident management, change management, and problem management.
Experience with functional testing, writing test cases, documenting defects, or supporting user acceptance testing.

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