Field Delivery Manager (Thermal Services) - EMEA

Field Delivery Manager (Thermal Services) - EMEA 

Location: Flexible within EMEA 

Travel: Approximately 25% 

Function: Services / Field Operations 

Empower the People Who Power the Future 

At Vertiv, we design, manufacture, and service the critical infrastructure that keeps the world's most important applications running. From data centres and cloud computing to AI workloads and critical industrial operations, our solutions power a connected world. 

We are looking for an experienced Field Delivery Manager to lead a team of Field Service Engineers and Technicians responsible for delivering world-class service and support across our Thermal (Cooling) Solutions portfolio throughout the EMEA region. 

This is an excellent opportunity for someone with a strong background in HVAC, cooling systems, precision cooling, thermal management, refrigeration, chilled water systems, CRAC/CRAH units, or critical infrastructure cooling solutions who is passionate about people leadership, operational excellence, and customer success. 

The Role 

As a Field Delivery Manager, you will lead and develop a team of field-based engineers responsible for the installation, commissioning, maintenance, troubleshooting, and repair of Vertiv's thermal and cooling solutions. 

You will play a critical role in ensuring exceptional service delivery, customer satisfaction, engineer productivity, and operational performance, while maintaining the highest standards of safety and compliance. 

This role combines technical leadership, people management, customer engagement, and operational planning. 

Key Responsibilities 

• Lead, coach, motivate, and develop a team of Field Service Engineers and Technicians. 

• Drive operational performance through effective workforce planning, scheduling, and resource allocation. 

• Ensure timely and high-quality delivery of:  

• Installation and commissioning activities 

• Preventive maintenance 

• Corrective maintenance 

• Diagnostics and troubleshooting 

• Emergency service support 

• Support and oversee thermal infrastructure solutions including:  

• Precision cooling systems 

• CRAC and CRAH units 

• Chilled water systems 

• Direct expansion (DX) cooling solutions 

• Air conditioning systems 

• Thermal management technologies 

• Act as the key escalation point for technical and customer-related issues. 

• Monitor team performance using KPIs, service metrics, customer satisfaction scores, and operational targets. 

• Collaborate closely with Sales, Technical Support, Project Management, Logistics, and Service Operations teams. 

• Ensure compliance with company policies, health & safety requirements, and industry regulations. 

• Drive continuous improvement initiatives across service operations. 

• Identify skills gaps and support training and development activities within the team. 

What We're Looking For 

Essential 

• Strong background in thermal infrastructure, cooling systems, HVAC, refrigeration, or critical cooling technologies. 

• Previous experience leading engineers, technicians, or field service teams. 

• Experience managing customer relationships and service delivery activities. 

• Strong understanding of maintenance, troubleshooting, commissioning, and repair activities. 

• Experience working within a field service or technical services environment. 

• Excellent leadership, communication, and stakeholder management skills. 

• Strong organisational and resource-planning capabilities. 

• Ability to analyse performance metrics and make data-driven decisions. 

• Fluent English communication skills. 

Highly Desirable 

• Experience supporting Data Centre Cooling infrastructure. 

• Knowledge of:  

• Precision Cooling Systems 

• Chilled Water Systems 

• DX Cooling Systems 

• CRAC / CRAH technologies 

• Thermal Management Solutions 

• Previous experience within:  

• Data Centres 

• Critical Infrastructure 

• Mission-Critical Facilities 

• Industrial Cooling Environments 

• Experience managing geographically dispersed engineering teams. 

Education & Qualifications 

• Degree, Diploma, or Technical Qualification in:  

• Mechanical Engineering 

• HVAC Engineering 

• Refrigeration Engineering 

• Building Services Engineering 

• Electrical or Electro-Mechanical Engineering 

• Related Technical Discipline 

Why Join Vertiv? 

At Vertiv, you'll have the opportunity to work with industry-leading technologies that support some of the world's most critical environments. 

You'll join a business that values: 

• Safety 

• Integrity 

• Respect 

• Teamwork 

• Diversity & Inclusion 

And you'll help us deliver against our strategic priorities: 

• Customer Focus 

• Operational Excellence 

• Innovation 

• High-Performance Culture 

• Financial Strength 

Travel 

This position requires approximately 25% travel across the region to support customers, field teams, operational reviews, and business initiatives. 

Ready to make an impact? 

If you're an experienced service leader with a strong background in cooling, HVAC, thermal management, or critical infrastructure and are looking for your next leadership challenge, we'd love to hear from you. 

Apply today and help power the future with Vertiv.