Service Sales Engineer
GEA · Jakarta
The Service Sales Engineer is responsible for driving aftermarket service growth by developing strong customer relationships, identifying service opportunities, and promoting value-added service solutions. This role plays a key part in maximizing customer uptime, equipment reliability, and operational efficiency through the sale of spare parts, repairs, service agreements, upgrades, and other lifecycle services.Responsibilities / Tasks
Service Sales & Business Development
- Achieve and exceed assigned service sales targets and KPIs, including order intake, sales revenue, gross margin, receivables, and customer coverage.
- Promote and sell GEA's service portfolio, including Preventive Maintenance Services Spare Parts Packages Repairs and Refurbishment Solutions Service Level Agreements (SLAs) Post-Commissioning Training Plant Health Checks Equipment Upgrades and Modernization Projects
- Identify new business opportunities within the installed customer base and develop strategies to maximize aftermarket revenue.
- Prepare and follow up on quotations, commercial proposals, and service agreements.
Customer Relationship Management
- Build and maintain strong relationships with customers through regular site visits and proactive engagement.
- Understand customer operational challenges and recommend appropriate service solutions to improve equipment performance and reliability.
- Act as a trusted advisor by providing technical and commercial support throughout the customer lifecycle.
- Ensure high levels of customer satisfaction and long-term customer retention.
Spare Parts & Lifecycle Management
- Analyze equipment condition, maintenance schedules, and spare parts consumption trends to identify sales opportunities.
- Support customers in optimizing spare parts inventory and maintenance planning to minimize operational risks and downtime.
- Collaborate with internal teams to ensure timely availability and delivery of spare parts and service solutions.
Cross-Functional Collaboration
- Work closely with Supply Chain, Engineering, Technical Support, Service Operations, and Field Service teams to deliver high-quality customer support and execution.
- Coordinate internal resources to ensure customer requirements are addressed efficiently and professionally.
- Provide market intelligence and customer feedback to support continuous business improvement.
Reporting & Administration
- Maintain accurate records of customer interactions, sales activities, opportunities, and forecasts within CRM and ERP systems.
- Monitor account receivables and support collection activities when required.
- Regularly report sales performance, pipeline status, and business opportunities to management.
Your Profile / Qualifications
Profile & Qualification
Education
- Bachelor's Degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics, Chemical, or related disciplines).
Experience
- Experience in technical sales, service sales, aftermarket sales, maintenance services, or industrial equipment environments is preferred.
- Fresh graduates with strong commercial aptitude and customer-facing potential are encouraged to apply.
Skills & Competencies
Commercial & Customer Focus
- Strong passion for sales and achieving business targets.
- Customer-oriented with excellent relationship-building capabilities.
- Ability to identify customer needs and translate them into value-added service solutions.
Technical & Systems Skills
- Ability to quickly learn ERP and CRM systems used for order processing and sales management.
- Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
- Basic understanding of industrial equipment maintenance and lifecycle services is an advantage.
Communication & Personal Effectiveness
- Strong communication, presentation, and interpersonal skills.
- Confident in engaging with customers at various organizational levels.
- Self-motivated, proactive, and results driven.
- Strong problem-solving skills and attention to detail.
- Ability to work independently while collaborating effectively within a team environment.
Language Requirements
- Good command of English and Bahasa Indonesia, both written and spoken.
Other Requirements
- Willingness to travel regularly to customer sites across Indonesia.
- Possession of a valid driver's license is an advantage.
Key Competencies
- Customer Focus
- Consultative Selling
- Relationship Management
- Business Development
- Negotiation & Influencing
- Teamwork & Collaboration
- Planning & Organization
- Results Orientation
- Problem Solving
- Service Excellence
At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.
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