Human Resources | Operational Training Manager

Arthur J. Gallagher · Miami Beach

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The Training Manager is responsible for supporting the Director of Training & Engagement in the coordination, development, implementation, and delivery of training programs that enhance Team Member performance, strengthen leadership capabilities, promote operational excellence, and reinforce Fontainebleau Miami Beach's commitment to exceptional guest service.

This position assists with a variety of learning and development initiatives, including operational training, leadership and professional development, and the resort's Train-the-Trainer Program.

The ideal candidate is organized, enthusiastic, collaborative, detail-oriented, and passionate about developing others. This position provides an opportunity for an individual with foundational training or hospitality experience to further develop their skills in facilitation, instructional development, training coordination, and program management.

ESSENTIAL RESPONSIBILITIES
Training Program Coordination & Facilitation

• Assist the Director of Training & Engagement with planning, coordinating, and implementing resort-wide training initiatives.
• Support the facilitation of departmental training, and other learning programs.
• Assist with preparing and delivering engaging instructor-led training sessions, presentations, workshops, and group activities.
• Coordinate training schedules, classroom arrangements, invitations, attendance, and training materials.
• Support the development and updating of training presentations, participant guides, handouts, and learning resources.

Operational Training & Train-the-Trainer Support

• Assist with the coordination and implementation of the resort's Train-the-Trainer Program.
• Partner with Department Leaders to support consistent on-the-job training practices.
• Assist in identifying and coordinating Departmental Trainers.
• Support the preparation and facilitation of Train-the-Trainer workshops and refresher sessions.
• Assist with organizing and maintaining departmental training materials, including Standard Operating Procedures (SOPs), training checklists, job aids, and operational training manuals.
• Participate in departmental training observations and provide feedback to the Director of Training & Engagement.
• Follow-up Department Leaders regarding training progress, outstanding materials, and opportunities for improvement.

Learning Management System

• Support the coordination and tracking of mandatory and compliance-related training programs.
• Assist with scheduling required training sessions and communicating completion requirements.
• Maintain accurate training records, attendance, and completion information within the Learning Management System (LMS).
• Create training sessions, enroll participants, record attendance, and close completed sessions in accordance with established procedures.

KNOWLEDGE, SKILLS & ABILITIES
The successful candidate should demonstrate:

• Strong verbal and written communication skills.
• Bilingual proficiency in English and Spanish preferred but not required.
• Good presentation and public-speaking abilities, with a willingness to further develop facilitation skills.
• Excellent organizational and time-management skills.

EDUCATION & EXPERIENCE

• Bachelor's degree preferred but not required.
• 1–2 years of experience in training, learning and development, hospitality operations, Human Resources, or a related field preferred.

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