Complex People and Culture Coordinator
IHG · United States
EVEN Hotel Times Square South empowers guests to maintain healthy routines while traveling through thoughtfully designed guestrooms, fitness-focused amenities, and wellness-driven experiences. Crowne Plaza HY36 Midtown Manhattan delivers elevated comfort and productivity for business and leisure travelers alike, featuring modern accommodations, flexible meeting spaces, and exceptional service in the heart of Midtown. Hotel Indigo Lower East Side reflects the vibrant culture, history, and creativity of its neighborhood, offering guests a unique boutique hotel experience inspired by the local community.
Together, these three properties create a dynamic multi-property environment committed to delivering exceptional guest experiences, fostering an engaging workplace culture, and supporting operational excellence across multiple hotel brands.
JOB OVERVIEW:
Provide administrative and operational support to the People & Culture function across multiple hotel properties. This role supports recruiting, onboarding, employee records management, training coordination, employee relations administration, union-related documentation, and compliance activities, and helps plan and deliver colleague engagement, recognition, inclusion, and community impact programming across the complex, while serving as an initial point of contact for colleagues and managers.
DUTIES AND RESPONSIBILITIES:
Act as primary point of contact for employees for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues. Follow-up as needed to ensure resolution. Escalate serious matters to supervisor as needed.
Coordinate the preparation of employee orientation, training sessions, and colleague engagement programs and events (see Talent Engagement, Inclusion & Impact below). May participate in presenting new employee orientation materials. Meet with new employees to review new hire paperwork for accuracy and completeness.
Assist in the communication and administration of employee benefit programs; distribute information and forms to employees.
Assist with the recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks, writing and mailing correspondences to candidates, solicited resumes and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s).
Prepare a variety of correspondence, reports, and/or presentations which may include:
Gathering and summarizing information from various sources
Analysis and summary of data
Creating spreadsheets, charts, and/or graphics
Entering, retrieving and/or manipulating data within software programs or databases
Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar and complete and submit expense reports; coordinate telephone/conference calls and incoming mail; set up and maintain filing systems, etc. Maintain an organized, clean, and professional work area
Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office.
Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.
May maintain and update employee records and files (including personnel forms and files, Leave of Absence forms and files, Worker’s Compensation files, updating the OSHA 300 logs, etc.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Hotel Management/Staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hire to Retire.
Perform other duties as assigned.
Engagement Planning: Build and maintain an annual complex-wide engagement calendar that captures IHG milestones (e.g., Celebrate Service Week and Giving for Good month each September), cultural and heritage observances, holidays, and brand-specific moments for each hotel: wellness activations for EVEN, connection and productivity themes for Crowne Plaza, and neighborhood-inspired programming for Hotel Indigo. Track budgets, timelines, vendors, and supplies for each activity and provide status updates to the Complex P&C Director.
Activities & Events: Coordinate colleague appreciation events, town halls, colleague dining room theme days, wellness activities, contests, and seasonal celebrations. Schedule activities across all shifts, including overnight and weekend teams, so every department and property can participate.
Recognition: Administer colleague recognition programs, including Colleague of the Month, Quarter, and Year nominations, service anniversaries, and guest-comment shout-outs. Maintain recognition records and prepare materials for General Manager and leadership presentations.
Inclusion: Support IHG's commitment to cultivate a culture of inclusion and equal opportunity and its Room for You promise by coordinating inclusion education, observance programming, and property inclusion or engagement committee meetings (such as Inclusion Ambassadors), including agendas, minutes, and action-item follow-up. Promote awareness of IHG colleague resource groups and the myWellbeing framework, and help ensure events and communications are accessible to all colleagues, including translated materials, accommodation requests, and varied scheduling.
Community Impact: Coordinate volunteer and community activities that support IHG's Journey to Tomorrow community commitments, including Giving for Good month, food bank and food security drives, and local partnerships connected to each hotel's neighborhood. Track volunteer hours and participation for property and corporate reporting.
Colleague Listening & Measurement: Support administration of the annual IHG colleague engagement survey and any pulse surveys, including communications, participation tracking, and focus group scheduling. Help compile results, track property action plans, and report on event participation, recognition activity, and retention trends.
Onboarding & Retention Touchpoints: Coordinate 30/60/90-day new hire check-ins, stay interview scheduling, and welcome activities that strengthen early engagement and retention.
Colleague Communications: Maintain colleague communication boards, digital screens, newsletters, and event flyers across all three properties, ensuring content reflects each brand's voice and is translated as needed.
TALENT ENGAGEMENT, INCLUSION & IMPACT:
In partnership with the Complex P&C Director and property leadership teams, support the planning and delivery of colleague engagement, inclusion, and community impact programming across all three hotels, aligned with IHG's purpose of True Hospitality for Good and its Journey to Tomorrow 2030 responsible business commitments.
ACCOUNTABILITY:
This role supports a complex, multi-property People & Culture operation by ensuring accurate administration, timely coordination, and consistent compliance across multiple hotel brands, and by helping build an engaged, inclusive workplace where colleagues feel recognized and connected to IHG's purpose of True Hospitality for Good.
Qualifications and Requirements:
Minimum 1–2 years of experience in Human Resources, People & Culture, or administrative support, preferably in hospitality.
Bachelor’s degree preferred.
Experience supporting union environments preferred.
Experience planning colleague events, recognition programs, or engagement initiatives preferred.
Familiarity with IHG's culture and responsible business programs (True Hospitality for Good, Journey to Tomorrow, Room for You) preferred.
Bilingual ability (e.g., English/Spanish) a plus.
Strong organizational skills with high attention to detail.
Proficiency in Microsoft Word, Excel, Outlook, and HRIS systems.
Ability to maintain confidentiality and exercise sound judgment.
Strong communication and customer service skills.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 25 pounds
Standing and moving around the facility
Handling objects
Use a keyboard to generate various work-related documents
Other:
Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization.
Excellent computer skills including MS Word, PowerPoint and Excel.
Ability to type at least 45 WPM.
Ability to maintain confidential information is critical
Mathematical skills, including basic math, percentages and variances are utilized frequently.
May be required to work nights, weekends, and/or holidays.
WHY THIS IS A COMPLEX ROLE:
The Complex People & Culture Coordinator role reflects the expanded scope and operational complexity of supporting People & Culture functions across multiple hotels operating under different IHG brands.
Provides People & Culture administrative and operational support to multiple hotel properties simultaneously.
Supports distinct brand standards and cultural programs for Crowne Plaza, Indigo and EVEN hotels.
Coordinates People & Culture processes for multiple General Managers and leadership teams.
Supports union-related administration and compliance requirements across the complex.
Ensures consistency and accuracy of People & Culture records, training, and compliance across properties.
Manages competing priorities and deadlines in a fast-paced, multi-property environment.
Coordinates engagement, inclusion, and community impact programming that honors three distinct brand cultures while delivering one consistent colleague experience across the complex.
Work Area: Human Resources Office
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
Salary- $27.00-$35.00USD (Hourly)
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? ABOUT EVEN Hotel Times Square South, Crowne Plaza HY36 & Hotel Indigo Lower East Side EVEN Hotel Times Square South, Crowne Plaza HY36 Midtown Manhattan, and Hotel Indigo Lower East Side represent three distinctive IHG brands serving guests across some of New York City's most dynamic neighborhoods. Together, these hotels offer a diverse hospitality experience ranging from wellness-focused accommodations and upscale business travel to locally inspired boutique stays.