Service Administrator

Cummins · Australia

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Job Summary:

Reporting to our Service Manager in Toowoomba, you will:

Be an integral part of the Branch Service team
Assist the Service Department in achieving Corporate KPIs
Multitask a variety of tasks and meeting deadlines
Work with and assisting other Departments within the Branch and the wider Cummins business

You will make an impact in the following ways:

Serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Job Creation & Service Scheduling
Service Reporting & Invoice Preparation
Customer & Technician Support
Assess customers' needs and gathers pertinent information
Create basic work orders in appropriate systems
Provide some status updates to customers, as requested
Coordinate service administration support to ensure a timely completion of processes
Manage service invoicing and close out service jobs
Raise, maintain, and receipt purchase orders and handle local purchasing
Perform accounts payable tasks
Process labour entries on repair work orders
Support WIP/PIP management in line with business KPIs
Collaborate with Customer Service Advisors to assist in service event processing

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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