Payroll, Time & Benefits Senior Specialist
Roche · BA
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a Payroll, Time & Benefits (PTB) Senior Specialist within our People Support Solutions (PSS) team, you will drive accurate, high-quality payroll, time, and benefits administration to empower our workforce globally.
This role is based in Bosnia & Herzegovina and will support Bosnia & Herzegovina, Montenegro, and Georgia, reporting to the PTB Senior Team Lead.
Your Key Responsibilities
- Execute end-to-end payroll, tax, social insurance, time, and global/local benefits administrative activities with precision.
- Provide expert advisory and resolution for complex employee and manager inquiries via ServiceNow internal inquiries management system.
- Manage mass data uploads, monitor Workday integrations, execute system data maintenance in support of P&C business processes, and resolve system interface errors proactively.
- Collaborate cross-functionally across regional and global PSS networks to drive local process consistency.
- Lead and participate in continuous process improvement initiatives to elevate service quality.
- Guide, coach, and onboard team members to foster a continuous learning environment.
- Ensure regulatory compliance in line with applicable countries, customers, and regulations.
- Develop and manage key stakeholder relationships to partner in a proactive and customer-outcomes-focused way.
- Support P&C Chapters in system maintenance activities and assist with country non-PTB activities as needed.
- Provide guidance and advisory to first-level P&C support teams.
- Own process knowledge development and contribute to updating relevant documentation (SOPs, KA, SWIs).
- Ensure end-to-end ownership of resolution and consistent, reliable service delivery aligned with defined KPIs and ServiceNow OKRs.
Who You Are
You are a customer-centric HR operations professional who thrives in a collaborative, dynamic, and cross-cultural environment. You bring strong problem-solving skills, analytical rigor, and a commitment to continuous improvement.
Expertise and skills required:
- Proven (3+ years) of experience in payroll and benefits administration, working experience within international environment is an advantage
- University degree in Business, Human Resources, Finance, Economics or related field
- Practical knowledge of full payroll cycles, tax rules, and local social insurance processes
- Hands-on experience managing HR and payroll systems (e.g., Workday) and handling mass data uploads
- Advanced proficiency in MS Excel for data analysis and reconciliation (e.g., pivot tables, VLOOKUPs)
- Act with sense of urgency
- Collaborative mindset seeking the best solutions and work closely with members from other P&C functions e.g. Recruitment, Employment Lifecycle Management, Compensation and Rewards, etc.
- Ability to handle conflicting priorities and prioritize effectively
- Fluency in English with strong written and verbal communication skills and the local language fluency
Please submit your CV in English. The candidate selection process will be run in 2-3 interview rounds and the final round will be in-person to meet our Senior Leadership in Bosnia & Herzegovina.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.