Customer Service Coordinator
Emerson · Busan
In this Role, Your Responsibilities Will Be:
Manage overall customer service and order administration operations.
Enter and manage customer orders using the Oracle enterprise resource planning system.
Process Marine and Industrial orders accurately and efficiently.
Monitor and manage requested and confirmed delivery dates.
Review and manage orders placed on hold.
Create and maintain customer records, item codes, and end-user information.
Verify pricing against applicable price agreements.
Review customer purchase orders to ensure that pricing and order details are accurate and aligned.
Collaborate with cross-functional departments to address and resolve order-related matters.
Communicate order status and relevant updates clearly to customers and internal stakeholders.
Support booking and sales activities while maintaining a professional, customer-focused experience.
Who You Are:
You hold yourself and others accountable to meet commitments. You build partnerships and work collaboratively with others to meet shared objectives. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. You build strong customer relationships and deliver customer-centric solutions. You adapt your approach and demeanor in real time to meet the changing demands of different situations.
For This Role, You Will Need:
Entry level candidates or candidates with 3 to 7 years of relevant work experience in customer service, order administration, sales support, or a comparable operational role.
Required experience using Oracle enterprise resource planning systems.
Ability to communicate effectively in Korean or English.
Proficiency in Microsoft Excel.
Strong communication and collaboration skills, with the ability to work effectively across cross-functional departments.
Strong attention to detail and the ability to manage order information accurately.
A customer-focused approach to identifying and resolving issues.
Preferred Qualifications That Set You Apart:
Experience in customer service or order administration within a global business environment.
Fluent in Korean.
Experience processing Marine or Industrial customer orders.
Experience reviewing customer purchase orders and price agreements.
Experience maintaining customer, item code, or end-user information in an enterprise system.
Our Culture and Commitment To You:
At Emerson, we value every employee’s contribution and foster a workplace built on respect, collaboration, and continuous growth. We welcome applicants with varied experiences and career paths. If you do not meet every preferred qualification but believe your skills and potential align with this opportunity, we encourage you to apply.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
If you are looking for an opportunity to grow your career with Emerson, we have an exciting role for you. As a Customer Service Coordinator, you will support overall customer service operations by accurately processing and managing customer orders. You will also maintain customer, item, and end-user information and collaborate with internal teams to fulfill customer requirements. This role contributes to bookings and sales while helping deliver a reliable customer experience and promote Emerson’s reputation and products.